Job Details
Accountability and Scope
The Chemical Management Technician (CMS Technician) is accountable for representing Wesco Aircraft values, quality and commitment, for maintaining adequate stock levels, and performing value added functions of chemical management on the customer site or our warehouse location. This person will serve as the primary contact for our customers andresponsible.
to consistently interact with various site personnel in a production or warehouseenvironment.Additionally, this employee will be responsible for supporting a safe and hazard free workplace, specifically in chemical materials handling processes, procedures, and utilizing all required Personal Protective Equipment. This role may require travelling between customer sites as well as from Wesco's chemical and hardware warehouses. This position requires the utmost level of professionalism in the face of the customer and excellent correspondence skills using various methods of communication.
Essential Duties and Responsibilitie
- Represent Wesco's vision, values and objectives in all job-related activities, sustaining excellent customerrelationships.
- Maintain strong knowledge of Wesco products including, but not limited to, hardware, chemicals, tooling, and electric components, services, inventory systems, quality requirements, and customer plans andspecifications.
- Monitor production floor bins and storage cabinets to determine when replenishment of stock isrequired.
- Perform regular inventory inspections for shelf life/ expiration dates asrequired.
- Conduct basic analysis/sampling and review of chemical compatibility to determine potential required actions to conform to customer requirements and industry regulations, asrequired.
- Perform chemical additions to process tanks per written guidance from customerlaboratory.
- Ensureavailabilityand coordinate delivery of necessary chemicals for additions to beprocessed.
- Utilize hand scanners to scan stocking locations on the customer site and transmit replenishment orders to Wesco mainframe forprocessing.
- Receive and verify product and documentation to ensure accuracy of inventory required for the customer specifications andsite.
- Gather, deliver, and stock: inventory storage cribs and fill bins/cabinets on the customer site accurately with requiredorders.
- Level load production floor bins as necessary due toback-orderconditions, asrequired.
- Utilize pallet jacks, drum dollys, drive forklifts, and/or order picker, when trained/certified.
- Maintain floor cleanliness, apply labels, and repair and/or replace bins, cabinets, and racks, asrequired.
- Practice and promote good housekeeping within the on-site workenvironment.
- Respond to hazardous material releases and provide spill cleanup according to Safety & Health standards while utilizing and interpreting chemical detection devices and associatedequipment.
- Maintain communication with customer Production Floor Supervisors and Lead Persons to assist in new addpart.
numbers, bin changes, and bin quantities, with theOn-SiteRepresentative and/or Program Manager.
- Communicate part expedites, quality issues, and/or other problems to theOn-SiteRepresentative, Onsite Supervisor, or Program Manager for root cause analysis, communication, and implementation of aresolution.
- Actively seek and recommend process improvements to On Site Representative, Leads, Supervisor, or Program Managers, to increase efficiency andaccuracy.
- Accommodate special requirements which may be established by the customer supervisor, including but not limited to work schedule changes, required overtime, working holidays, and weekends, asneeded.
- Follow established work procedures to assure compliance with all customer site requirements in accordance with safety and security processes; in addition to alignment with Federal, State, and Local regulatory agenciesincludingOSHA, FAR, EPA, DOT, and RCRArequirements.
- Attend regularly scheduled customer or company-sponsored meetings and/or training, asrequired.
- Ability to travel, as necessary betweencustomerssites.
- Perform other duties asassigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Essential Competencie
- Action Orientated
- Ability to work efficiently and independently, as trained, with a strong level of working-knowledge of the customer site departmentpolicies, procedures and work instructions, essential to the duties of the job; respond with urgency to "rush" requests in a timely manner; be proactive in the approach to the assigned workload and business needs; and as trained, assist in the training of less experiencedpersonnel.
- Communication/Relationship/Liaison
- Communicate frequently with On Site Representative, Program managers and Program Administrative Support personnel, as necessary to fulfill the customer needs with accuracy and efficiency; must have ability to communicate clearly and in a concise manner within multi-level and multi-cultural environments, required; and serving as a knowledgeable liaison for customers and the Wescoteam.
- Direction/Received
- Minimal supervision and instructions will be given for routine work and detailed instructions given for new activities or special assignments; must have the ability and willingness to accept and successfully fulfill any job-related assignments designated by the customer Floor Supervisor, Managers, or Wesco On-Site Representatives and/or Program Manager, asrequired.
- Discretion/Latitude/ Decision
- Quality Perform job tasks with approved discretion with regards to the dailyworkflow, functions and resources to perform the essential duties of thejob.
- Drive for Results
- Ability to consistently meet or exceed departmental goals and objectives accurately and efficiently and to finish assigned tasks or projects ontime.
- Error Impact
- Ability to fully comprehend and avoid the impact of taking erroneous actions, making decisions outside established work instructions or guidelines, or failure to complete responsibilities as required, which may result in serious delays to customers' schedules and serious lack of customerconfidence.
- Knowledge/Methods/ Processes
- Ability to learn and adapt to on-site requirements and management, while maintaining Wesco's policies, procedures and quality commitments; Must maintain strong knowledge of Wesco products and services; and Customer requirements, specifications andexpectations.
- Mathematical Skills Ability to perform basic math functions and proficient use of acalculator.
- Problem Solving Ability to solve common problems and generally complex problems following established policies and procedures; more difficult problems or challenges should be escalated to a senior member of theOn-Siteteam or Program Manager fordirection.
- Reasoning Ability
- Ability to apply common sense understanding to find the best and reasonable solutions to work through problems involving multiple variables in standardized situations.
- Systems/Resources
- Ability to learn to utilize the internal systems and resources as critical aspects of accessing necessary information and communicating; systems include Wesco U.S. Intra-net system, database system, email, and the use of printers, copiers, and in-house telephone systems; and may include learning customer's on-sitesystems.
- Written and Oral Skills Ability to read, write, speak concisely and present information in a professional manner, in a variety of communication settings, in English; Must have the ability to learn and interpret technical specifications pertaining to Wesco products and customerrequirements.
Essential Value
Dedicated to meeting or exceeding the expectations and requirements of internal and external customers withexcellence.
Maintains high level of professionalism and business ethics, in line with Wesco's values; Code of Conduct Polices and all local, State and Federallaws.
Performs all business matters in a trusted manner, being recognized as a direct and truthful individual, which adheres to and upholds all Wesco employment policies and procedures, Regulatory Compliance, safety and security policies, asapplicable.
Fosters an open environment and encourages employees to work togethercohesively.
Uses time effectively and efficiently, specifically related to meeting customer requirements and timelines with maximumefficiency.
QualificationsQualification
Education, Experience and Qualification
Education
- High School Diploma or GED is required
- Associates Degree in a closely related field, such as Inventory Management, Logistics, Chemistry, Engineering, etc. is preferred
Experience
- Minimum of 1-2 years of relevant inventory management, material handling, and production experience required
Qualification
- Excellent verbal and written communication skills, with professional daily interaction with internal and external customers, serving various levels of the company
- Demonstrated excellence and commitment to a safe and hazard free workplace
- Demonstrated basic knowledge and/or competency pertaining to chemical compatibility (Balancing pH levels, etc.) preferred
- Must be able to actively support and wear PPE (Respirator, Face Shield, Apron, Gloves, etc.) as required
- Excellent organizational and time-management skills
- Clear and accurate data entry and documentation skills
- Strong follow-through and perseverance to handle multiple tasks simultaneously