Job Details
**Front Desk Associate - Bethesda**
at GLOSSLAB Bethesda, Maryland, United States ****
**GLOSSLAB is transforming the nail industry, offering a branded and tech-enabled experience combined with high quality products, impeccable hygienic standards, a powerful membership model and an empowering community!**
GLOSSLAB Front Desk Associates provide, facilitate, and coordinate an exceptional client and team member experience, every shift. As the first team member to greet our clients and the last to say goodbye, you will be focused on providing a client experience The GLOSSLAB Way, at each touch point.
Front Desk Associates also support and direct Nail Technicians, to ensure salon operations seamlessly collaborate and live by our Operational Standards and Steps-of-Serviceensuring consistency for our clients and promote teamwork for our staff.
Selected candidates will also play a vital role in achieving financial goals and retaining existing members, membership enrollment, optimizing the books, and recommending retail items.
Key Responsibilities:
* Provide an effortless, elevated and seamless experience to all clients
* Greet and check-in clients with a warm and friendly, Welcome!
* Educate clients on our polish wall and membership, and answer questions with poise while showing passion for The GLOSSLAB Way
* Execute all FOH procedures, inventory management, and stocking of supplies
* Oversee appointment books and optimize Nail Technician schedules
* Actively maintain Salon Appearance and Sanitation Guidelines and ensure all Nail Technicians adhere to the GLOSSLAB Operational Standards and Steps-of-Services
* Ensure prompt response to all client requests (texts and emails)
* Embody GLOSSLAB core valuescommunity, empowerment and growth
Core Competencies:
Highly organized and detail-oriented with an ability to work well under pressure in a fast-paced environment. A team player who is eager to please! Front Desk Associates are passionate about customer service, offer strong entrepreneurial drive, dedication, reliability, and a growth mindset.
Requirements:
* The ability to work weekends, early mornings, evenings, and some holidays
* The ability to stand for extended periods of time and lift up to 15 pounds
Benefits:
* Employee discount
* Flexible schedule
* Team referral bonus
* Professional development assistance
Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds and experience. GLOSSLAB actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category.
**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in GLOSSLABs Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Gender Gender
Please identify your race Please identify your race Please identify your race
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Veteran Status Veteran Status
Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023
**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
* Autism
* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
* Blind or low vision
* Cancer
* Cardiovascular or heart disease
* Celiac disease
* Cerebral palsy
* Deaf or hard of hearing
* Depression or anxiety
* Diabetes
* Epilepsy
* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
* Intellectual disability
* Missing limbs or partially missing limbs
* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)
* Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Disability Status Disability Status Disability Status
1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.