Job Details
Job Description
SUMMARY:
It is the responsibility of the Lead Accounts Receivable Clerk to assist the Supervisor in maintaining goals set for the department and associates. The goals include; run or request Accounts Receivable reports as needed, review adjustments and refunds prior to the manager receiving as required, and perform supervisory tasks as needed. Responsible for the daily auditing of the department's work to ensure accounts are taken to the next level. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Lead, train, mentor, and coach Accounts Receivable Staff.
- Assist the AR Supervisor with Month End Journal Entries and AR Reconciliations.
- Determine the need to handle specific accounts and place them ahead in queue as needed.
- Assist staff with all work related issues, special projects.
- Cover/Assist in other areas as needed.
- Provide orientation & training for the employee addressing such topics as area of responsibility and the devices and equipment they will be using in their function for the department.
- Assign certain duties to the employee, explaining how those duties are to be done (i.e. what level of performance will meet the supervisor's expectations) and communicate how the successful performance of those duties will be measured.
- Assist the A/R Supervisor with evaluations of staff. Proper attention to performance evaluation during the probationary period and carefully considered decisions as to whether the employee should pass probation can be critical. The initial probationary period is your opportunity to judge the suitability of an employee for a specific position. If you and the department supervisor have any concerns about an employee's performance during probation, the department supervisor will contact the Personnel for assistance. Under certain circumstances a probationary period may need to be extended, or the employee released during his/her probation. After probation is complete, continue to have regular, ongoing discussions during which you can provide feedback throughout the year; complete appraisals at least once annually.
- Perform other duties and responsibilities as requested.
SUPERVISORY RESPONSIBILITIES:- Account Receivable Clerks
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams.
- Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
- Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
- Ability to work efficiently, independently and cohesively, consistently producing quality results.
- Computer literate in Microsoft Windows applications required.
- Minimum age requirement is 21.
EDUCATION and/or EXPERIENCE:
- High School Diploma required.
- Associated degree in Finance, Accounting or Business Administration a plus.
- 2+ years of Accounts Receivable experience preferred.