Job Details
The Vice President of Gaming Operations directs and coordinates the overall activities of all direct reports, including VP Slots, Director of Table Games Operations and Director of Casino Credit, to ensure efficient operations throughout the facilityImprove and streamline departmental operations through ongoing assessment of policies and procedures, work processes and program effectivenessEnsure compliance with all applicable laws and regulatory requirementsRespond to and resolve customer and employee inquiresMaintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, moraleActs as a role model to all employees and always presents oneself as a credit to the Company and encourages other team members to do the samePromotes positive public relations and creates an enjoyable atmosphere for all customersEnsures the protection of customer s rewards and credit linesMaintains confidentiality of Company trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential informationCreates and ensures a fun-filled, entertaining and exciting environmentDevelop department members knowledge and skills through education, training, coaching, corrective counseling, etcDemonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observationsConduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company s Mission and ValuesEnsure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violationsOther duties as assignedRead the Audience and Feel the Vibe: Use the context of the visit to ensure the experience is the best it can bePlug in and Giving a Great Performance: Be present in the moment when interacting with othersStrive for an Encore: Take ownership in ensuring that each person who walks out our doors has a positive mindset and is thinking about their next returnCompany informationHard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. Hard Rock Hotels has been honored with Outstanding Guest Satisfaction and above for four consecutive years among Upper Upscale Hotels in J.D. Power s North America Hotel Guest Satisfaction Study and in 2022, the iconic brand was ranked as the number one brand for the second year in a row. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. We are committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans. Diversity: is the celebration of differences and leveraging those difference to produce stellar results. Equity: is a process of seeking fairness through deliberate and intentional actions. Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.Retail, Hospitality, Food & Beverage, Hospitality and Tourism, Entertainment, Food and Beverage, Tourism, Gaming, Travel and Tourism, Entertainment and LeisurePrivately HeldDavie, FLCompany Specialties:Restaurants, Hotels, Casinos, Live Music, Hospitality, and Retail
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