Job Details
SHIFT LEAD
Shift Leads shine by positively influencing the team through strong relationships with both the team and with their managers. At times Shift Leads will be scheduled in a leadership role where they will earn an elevated rate of pay and be eligible for bonus and at other times scheduled as a Nandoca (i.e. Griller or Cashier) where they will earn a Nandoca rate of pay and receive tips. These rock stars have the soft skills to be able to coach Nandocas (hourly employees) and diffuse upset customers. They proactively manage their time and energy - delegating tasks and leading service. As with all members of the Nando's family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and in general, be a good team player!
Lead Your Peers...
Consistently communicate in a respectful, proactive, and effective manner and tone to build credibility with your peers
Engage with guests and Nandocas alike to develop relationships and create lasting connections
Practice and exude professional language and demeanor at all times to navigate and resolve situations with both Nandocas and guests
Manage Your Shifts...
Lead all shifts to Nando's food safety and operational standards while providing and an excellent and safe guest and Nandoca experience
Practice responsible Cash Management including: monies issued, safe counts, deposit preparation, cashier check outs, discount authorizations, refunds, and voids following Nando's policies
Be responsible for the safety and security of your People and Restaurant by safeguarding keys, securing doors, and setting the alarm.
Thoroughly execute all opening duties: Read the Manager Communication Log (MCL), review the staff line up for the shift, check catering orders and ensure operational preparedness to execute, review sales forecast for the day, validate previous days inventory, complete prep sheet, complete any food and beverage orders required, count safe, assign cash drawers, order change, complete chicken cook sheet.
Own Back of House duties during the shift, to include: completion of prep and pull/thaw lists, full utilization of the cook sheet to call chicken, and consistently performing timely and accurate line checks.
Thoroughly conduct a Shift Changeover: Ensure the next manager and team of Nandocas are set up for success by making sure that all AM monies and safe are reconciled, food and production levels are validated, a final walk through is conducted and the Manager Communication Log (MCL) has been updated
Thoroughly execute all closing duties, to include: Conduct final walk through to check for cleanliness, set up catering orders for the next day, complete closing inventory, reconcile all cash for the day, validate all time keeping for the day, run end of day reports, update the Manager Communication Log (MCL).
Requirements:
Must successfully complete onsite Shift Lead Training in one of our Nando's restaurants.
Comfortable with both verbal and written English communication
Must pass a background and credit check.
Be able to hold a food handlers and alcohol serving license (as needed by the restaurant's jurisdiction)
Possess excellent communication skills that will serve their ability to professionally navigate and resolve situations with both Nandocas and guests
*Benefits:
- We will provide 6 weeks of Paid Training.
- On shifts where you are not scheduled as a Shift Lead, you will earn tips (on average, from $3-$4 per hour or more; varies by location).
- Bonus eligible if maintains average of 30 or more hours per week (this is an average of all hours worked)
- Nandos Peri-Peri meal on us with every shift!
- Opportunity for Advancement! You'll learn skills that will help you grow at Nando's and beyond!
- Earn Paid Time off, begin earning Sick + Safe Leave immediately. Parental Leave available after 1 year.
- Eligible to enroll in medical, dental and vision after 1 year if you work an average of 30 hours/week or more.
- 401K with matching after 1 year -must meet eligibility requirements
*Some benefits are subject to conditions of employment.