Job Details
WHO WE ARE: At Fors Marsh, we take on issues that matter. We are a team of researchers, advisors, and communicators working together to shape the systems that shape people's lives. We look at human behavior from all angles to design targeted solutions that influence decision-making and move people to action. We are committed to the problem, not just the project, and we are intentional about taking on work and forming partnerships that balance purpose, people, planet, and profit. We are a certified B Corporation, a Just employer, and a 2019-2024 Top Workplace awardee. We hold ourselves accountable to the values that have always defined us, and those values drive us to be the best possible versions of ourselves-for each other, our communities, our clients, and the world.
WHO WE ARE LOOKING FOR: Fors Marsh is seeking an intelligent and motivated Customer Technology Analyst to join the Military Personnel & Family Research team. This individual's primary responsibility will be to support Microsoft Office (MS) automation programming for a custom survey reporting tool and to provide support, troubleshooting, and user support for MS Office template sets. This job is best suited for an individual who enjoys problem-solving, possesses excellent attention to detail, continuously strives to learn and develop, and prefers working in a cooperative environment.
Responsibilities include:
- Apply VBA skills to a custom VBA-based survey reporting tool to support the users through troubleshooting and with production.
- Perform maintenance on the survey reporting tool, to include updating/backing up the supporting database as needed.
- Update and revise the associated User's Manual and technical manual to align with current and evolving capabilities.
- Provide user training on the custom survey reporting tool, including maintaining training and technical documentation, and conducting sessions with new team members.
- Provide documentation, user support, training, and maintenance and enhancement of a client-specific macro-enabled template set, spanning MS Word, Excel, and PowerPoint.
- As needed, support users with formatting documents using standard templates, assist with PowerPoint briefing creation/editing and Excel chart creation, and create MS automation tools.
- As needed, assist with client-specific automation efforts that include working with MS Office and may include working with R.
Qualifications: - Advanced Microsoft Office Expertise - must be highly proficient in MS Word, Excel, and PowerPoint (e.g., familiar and comfortable with programming macros).
- Basic VBA knowledge required, intermediate preferred.
- Three to five years of professional experience.
- Effective verbal and written communication skills.
- Strong customer relations skills.
- Technical aptitude for learning new procedures and tools over time in this role.
- Ability to work independently without close supervision and as a team member.
- Proficient using Microsoft PowerPoint to create presentation slides.
- Keen attention to detail.
- Experience with R preferred.
- Applicants may be tested on MS automation problems and documentation samples may be requested.
- Applicants must be comfortable working with topics such as suicidal ideations.
- Applicants may be subject to a low-level government security investigation and must meet eligibility criteria for access to sensitive information.
- Must be a U.S. Citizen and consent to a full background check due to our federal contract requirements.
We Offer:Our benefits typically meet or exceed our competitors' packages. What ways are we unique?
- Ability to make an impact on people's lives, both internal and external to the organization.
- Top-tier health, dental, vision, and long and short-term disability coverage all covered at 100% for employee coverage.
- Remote work.
- Our company culture, which values balance and allows each employee to take leave as they require it to balance the responsibilities of both their work and home lives without worrying about depleting their available leave hours.
- We provide a floating holiday bank so you can celebrate the days you value.
- Generous matching retirement contributions and no vesting period starting the third month of employment.
- Dedicated training and development budgets to expand your expertise and grow your skillset.
- You can volunteer your way with paid time off.
- You can participate in Fors Marsh staff-led affinity groups.
- Our employees receive product and service discounts through the certified B Corp network.
Salary: $76,000-$84,000
Location: Remote, United States Residents only
EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.