Job Details
** Desktop Support Specialist**
**Job Category****:** Information Systems **Requisition Number****:** SYSTE011584 Showing 1 location **Job Details**
**Description**
**TransCore Amtech Systems, LLC (AMS), a subsidiary of Roper Technologies, Inc, (NYSE:ROP) is seeking a full-time Desktop Support Specialist to join our team in Albuquerque, New Mexico.**
**Job Summary:** The Desktop Support Specialist is responsible for accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/thin client devices in a primarily Microsoft Windows/O365 Environment. Support for the following devices is also required: printers, mobile devices including Apple and Android tablets and phones, LAN cable drops, VOIP Phones & Audio/Video conference devices. Remote and In-Person work is required to perform these duties as well any IT related projects as assigned.
**Essential Duties and Responsibilities:** (Other duties may be assigned)
* Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
* Backing up and restoring user data, settings and associated systems administration activities
* Track work using a Service Desk Platform
* Assist on Incident and Problem management activities
* Adhere to ticket response and resolution SLAs as agreed upon with the customer
* Handle ordering for end user devices
* Track assets via inventory system
**Required Skills & Experience:**
* Minimum of 3-5 years of related experience required
* Outstanding interpersonal skills in a customer service environment.
* Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
* Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
* Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
* Strong Microsoft Operating System installation and troubleshooting skills
* Strong Microsoft 365 skills including Teams and OneDrive
* Be available for On-call support on need basis & as business demands
**Education:**
* College degree or equivalent, relevant certifications preferred.
**Qualifications**
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)