Job Details
Summary: A Server has the responsibility of providing Guest service in the dining rooms, sports bars and bowling area, as well as enhancing the overall Guest experience. The goal of the Restaurant/Lane Server is to connect with Guests to build relationships and provide friendly, attentive, fun and knowledgeable service.
Duties and Responsibilities:
-Take food and beverage order with a positive attitude and ensure accuracy by repeating order to Guests.
-Check identification of Guests for legal age verification in conjunction with alcohol purchases.
-Deliver food and beverages in a timely manner and ensure that all food and beverages are maintaining exceptional standards of quality and freshness.
-Maintain thorough knowledge of all food and menus and remain proactive in staying current on all new menu items and specials.
-Maintain a thorough working knowledge of the Point of Sale (POS) system, accept payment and provide accurate change or receipt in a timely manner.
-Prepare tables and lanes for new Guests in a timely manner.
-Continue to follow service guidelines during busy and distracting periods.
-Use empowerment to handle Guest concerns and dissatisfaction and ensure resolution by following up with the Guest.
-Promote the entertainment options of the venue.
-Ensure all equipment is in complete working order. Report any issues to Management immediately.
-Report all safety concerns to Management immediately.
-Complete all assigned side work, including on-going side work and specific cleaning assignments.
*All other duties as assigned by management