Job Details
COVID-19 Hotline Operator Are you ready to explore new places while building your resume? At AB Staffing, we specialize in placing healthcare providers in facilities throughout the United States. Our travel assignments range from three (3) months to one year, and can be added onto another assignment or area, giving you the opportunity to broaden your horizons and choose a different adventure. One of our dedicated and experienced staffing specialists is ready to match your medical expertise and goals with exciting and rewarding opportunities. Description The COVID-19 Hotline Operator will answer incoming hotline calls and accurately document the disposition of each call to include transferring calls to on-duty medical professionals in support of the Emergency Management Division (EMD). The Operator will use a web-based data management platform to call all contacts of anyone diagnosed with COVID-19 to document a symptom check, refer them to testing according to established protocols, and provide them with instructions for quarantine or isolation, if appropriate. This position will coordinate and communicate closely with the LANL COVID-19 Coordinator to support interpretation of polices and guidelines and resolve complex issues. Job Responsibilities What you will be doing: Answer incoming hotline phone calls based on established protocols from the LANL workforce to support screening for COVID-19 test results or COVID-19 related symptoms. Manage large amounts of inbound and outbound calls in a timely manner and in a professional manner. Perform data entry of screening, testing information, and contact tracing, which includes identifying physical locations impacted by individuals who have tested positive for COVID-19 or has COVID-like symptoms. Answer general questions related to COVID-19 in accordance with LANL policies and guidance. Provide general information about COVID-19 testing in accordance with LANL policies and guidance. Follow COVID-19 plans, procedures, checklists, and other reference materials during a COVID-19 inquiry and response operations. Maintain written and electronic logs for record keeping. Maintain confidentiality of information and data in accordance with established protocols. We are looking for individuals who have/are: Ability to work in a high stress, dynamic, and team environment, with numerous interruptions and changes in priorities. Ability to learn and understand laboratory COVID-19 policy information and be able to clearly explain information to callers. Ability to learn and understand health mandates and clearly provide information to callers. Extremely detail oriented capturing screening information from callers requires a high level of accuracy and attention to detail. Strong listening and comprehension skills to gather data from callers during the screening process. Ability to communicate complex information in an understandable way to a variety of people from different backgrounds. Ability to maintain composure while responding to a variety of questions and callers. Ability to provide a high level of customer service to all callers. Strong critical thinking skills. Dependable and reliable regarding attendance. Experience in healthcare, emergency management, call centers, or operations centers is highly desired Ability to work in a rotating shift environment, to include days, nights, weekends, and holidays, as assigned. Ability to work with personnel at all levels within an organization, with an emphasis on leadership, command and control, and team building. Effective oral and written communication skill. When you work with AB Staffing, you enjoy TOP $$$ as well as the following perks: Dedicated and experienced staffing specialists here to serve you Professional housing assistance to simplify your journey Medical, Dental and Vision Insurance plans available 401(k) and Flex Spending available Paid vacation time upon eligibility Credentialing assistance before, during and after you work with us Untaxed per diems and travel stipend for our providers on the road Referral bonuses Direct Deposit paid WEEKLY Since 2002, AB Staffing Solutions, LLC, has placed Nursing, Allied and Locum Tenens Professionals at facilities across the country! With every successful placement, our providers improve patient care while exceeding the needs of our valued clients! AB Staffing Solutions, LLC is an EOE, including disability/vets.