Job Details
Job Summary:
The Role:
Coastal Credit Union Music Park at Walnut Creek is seeking VIP Host staff . The?VIP Host staff will engage with and aid all Live Nation clients that purchase?VIP?club access, season tickets, box seats, or premium seating for our events.?VIP?Services staff members will be located throughout all our?VIP?areas and will be required to assist with questions, issues, or complaints in these areas.
Job Functions:
+ Assist in all aspects of the?VIP/Premium Seat Services experience - including the club, pavilion/box seats, and parking lot
+ Make sure?VIP?Club and?VIP?Boxes are show ready
+ Welcome guests as they enter the?VIP?entrance. Scan tickets, issue wristbands/credentials
+ Answer questions, show guests to their seats, and assist with any other needs that may arise throughout the evening
+ Monitor?VIP?Boxes to ensure only properly ticketed/ credentialed guests are permitted
+ Deliver exemplary customer service to exceed expectations and maintain customer loyalty
+ Refer unresolved customer grievances to designated departments for further investigation
+ Help the PSS team and wait-staff keep the?VIP?Club tidy and running smoothly throughout the show
+ Serve as a resource of information for all guests regarding their experience. Be knowledgeable of venue policies, event details
+ Aid all crew members as necessary and communicating effectively with others to enhance the overall guest experience
+ Partner with fellow crew members at the end of show to close the venue- this may include collecting and properly storing event equipment such as lawn chairs, barricade, recycling, etc.
+ Ensure guests are safely enjoying the show
+ Guide guests to exits or provide other instructions or assistance in case of emergenc y
+ Other tasks as assigned by the?VIP?Club Supervisor, PSS Coordinator or Management
Qualifications:
+ High School Diploma or equivalent
+ At least 2 years in Guest Service and communications
+ Creative thinker and problem solver
+ Upbeat, positive personality
+ Excellent verbal, written and interpersonal communication skills
+ Acute sense of judgment, tact, and diplomacy
+ A strong sense of teamwork and ability to execute programs
+ Position requires constant walking, climbing stairs, lifting, and carrying 50+ lbs. and occasional sitting
+ Must be willing and able to work in various weather conditions, including rain and heat
Equal Employment Opportunity Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to Work and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.