Job Details
**Customer Service Representative- Work From Home Opportunity**
at Accruent Phoenix, AZ **Customer Service Representative**
**Why you want to work for our Business Services team:**
The entry level **Customer Service Representative** is responsible for servicing clients by answering incoming calls, creating and dispatching facility service requests. Depending upon the severity of the request the CSR may also be responsible for following up to ensure completion of the request.
This position reports directly to the Manager, Facility Service Center and will be located in Accruents Office in Phoenix, Arizona.
**How YOU WILL make a difference:**
* Ensure telephones are answered timely to meet client requirements
* Communicate effectively in a positive and pleasant manner
* Process all work requests per account procedures
* Ability to produce all monthly, quarterly, and annual reports to assigned clients in approved format
* Check all Critical and Priority 1 requests prior to end of shift daily.
* Perform 100% callbacks on Critical, Priority 1 & 2 created work requests
* Perform callbacks on Priority 3 & 4 created work requests as time allows.
* Monitor completed work requests and correct information if necessary
* Other duties or special projects from time to time as required
**What you bring to the table:**
* High school diploma or equivalentadvanced coursework preferred (**Great opportunity for college students**)
* Ability to effectively write and communicate in the English language
* Type a minimum of 45 words per minute
* Basic understanding of Microsoft Offices suite of programs (word, excel, outlook, etc.)
* Ability to enter data within system and view same for allotted work hours
* Ability to focus and manage competing priorities based on inbound call volume and duties assigned.
* Ability to effectively work with others in a team environment
* Ability to clearly articulate client requests to service providers in the field
* Ability to arrive at scheduled times, work varying shifts and be ready to fulfill duties
* **STARTING AT $15 per hour**
* *Preferred Skills/Experience:*
* Bilingual language skills are a plus
* Familiarity with facility maintenance or real estate is a plus
**Please Note:**
* This job does not require travel domestically or internationally,
* This is a full-time, non-exempt opportunity.
* Relocation will not be considered for this position.
* At this time, visa sponsorship is not available.
* Accruent requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.
* **All job offers are contingent upon a successful background investigation and drug test.**
We believe everyone can bring something incredible to the table with each of our unique experiences and personal skillset. We encourage you to apply for roles that interest you, even if you dont believe you have the exact experience were looking for, or your background doesnt match the job description perfectly. If you are courageous, adaptable, and love being part of an extraordinary team, we want to hear from you!
**ABOUT ACCRUENT**
Accruent is a global software company that helps organizations achieve superior performance by transforming how they manage their physical resources. Its innovative, industry-leading cloud-based software and services enable organizations to optimize all stages of real estate, facilities and asset management, from capital planning through to IoT-based monitoring and control. With a proven track record across two decades, Accruent has created the only integrated SaaS-based framework and reporting platform for full lifecycle physical resource management. More than 10,000 global customers depend on Accruent solutions to drive out hidden costs, extend asset lifecycles, protect their brands, ensure compliance and deliver on the missions of their organization. Headquartered in Austin, Texas, Accruent serves a wide range of industries in 150 countries around the world.For more information, visit .
*Accruent is an Equal Opportunity, Affirmative Action employer.* *Women, minorities, veterans, and individuals with disabilities are encouraged to apply.*
**All offers of employment are made contingent upon the successful completion of a background check. A background check may include: verification of education, past employment, criminal background reports, motor vehicle driving records, reference checks, civil suit records, drug test and/or investigations into incidents involving theft, fraud, harassment and workplace violence. The company is the sole determinant of a successful background check.**
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**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Accruents Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2023
**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making