Job Details
SYNERGY HomeCare of Arlington -
Experience the SYNERGY HomeCare difference, where we are united under one purpose: to bring wholehearted, life-energizing care to as many people as possible - on their terms and in their own homes. And that starts with compassionate, care-minded people like YOU! You will feel appreciated, recognized, and rewarded when you join the SYNERGY HomeCare team as an On-Call Scheduling Coordinator.
Do you:
- Enjoy serving others?
- Place importance on details in your work?
- Enjoy building relationships with clients and caregivers?
We have an opening for a Part-time On-Call Scheduling Coordinator. At SYNERGY HomeCare, we create a world of care at home for all, which means you will have the opportunity to support a dedicated team that cares for a wide variety of people of all ages and abilities.
Work Schedule:
Part-time Position: Monday and Tuesday (5 pm 7 am) and Sunday (7 am 7 am)
Location:
Central Office: 3033 Wilson Blvd Ste. 700, Arlington VA 22201
Position Summary:
The On-Call Scheduling Coordinator is responsible for day-to-day office activities in support of scheduling caregivers on client assignments.
Principal Duties Required of the Position:
On-Call Scheduling:
- Monitor and document caregivers arrival and departure of work
- Promptly answer calls, texts and emails to interface with caregivers, clients, and other team members; maintain a high level of communication
- Schedule & orient caregivers on client assignments based on location, experience, attributes and availability.
- Resolve scheduling issues and emergency call outs promptly.
Data Management
- Document in the central database all important interactions with caregivers.
- Ensure schedules are accurate and real-time
- Ensure caregiver data is current and accurate
Minimum knowledge, skills, and abilities:
Excellent interpersonal and organizational skills;
Demonstrated understanding of high-volume service operations, human resources, and administration experience in a customer service focused industry
Microsoft Office skills
Experience with scheduling database software
Ability to balance multiple tasks simultaneously
Problem Solver
Excellent verbal, written, and presentation skills (especially on the telephone)
Ability to handle occasional stress due to multiple calls and inquiries, and angry or upset clients.
Other tasks assigned by the CEO and office manager