Job Details
Quincy Compressor dares to be the leader in our industry, always breaking boundaries to offer more to our customers across the world. We have the courage to be different, to take on a challenge, and to be leaders in innovation by offering a diverse product portfolio. As an organization, our purpose is to build unbreakable relationships with our customers, partners and especially our employees. We are looking to add the right people who will support our company mission, vision and values. We are currently seeking a Customer Care Agent to join our team.
The mission of the Customer Care Agent is to offer excellent customer service, while reducing the number of incoming request by proactively giving customers accurately and timely information. This position plays a key role in supporting our distribution partners by providing proactive, accurate, and timely information. In this role, you will be required to be proactive and focused on improving customers experience. The ideal candidate will need to be able to communicate efficiently, be highly organized, and be customer driven. Be willing to challenge the status quo, by offering innovative solutions to drive customer satisfaction.
**Principle Duties**
* Prioritize and attend to distributor requests through phone calls, emails and cases
* Provide proactive support on parts orders, including but not limited to price quotations, coordination of parts scheduling, order processing, change orders, RMA processing, issuing credits, and responses on general inquiries
* Utilize available business tools to gather necessary information for customer inquiries, order quoting, order management, and follow-up
* Help guide partners to the available resources to find basic technical information
* Proactively monitor orders and work with our distribution center to ensure on-time delivery of parts, expedite orders and provide valuable input on needed changes on inventory levels
* Collaborate with planners and sales teams both internal and external, as well as throughout the regions to ensure focus on customer service, consistency of processes and deliver results
* Be willing to develop yourself by learning new skills and increasing your knowledge of products, systems, and the companys market and operation
* Contribute to positive company branding by projecting a knowledgeable, professional, and customer-oriented image to internal and external customers
* Lead and manage assigned projects necessary to progressing the performance of your team and the CTS business as a whole
* Actively contribute to team efforts, meetings and discussions
**Education and Experience**
* High School diploma or GED required
* Associates or bachelors degree preferred
* Related industry experience, sales, office and/or customer service experience would be an advantage
**Job Knowledge, Skills, and Availability**
* The ability to be customer oriented and proactive in managing daily tasks, along with overall department objectives, will be essential for this role.
* Be highly organized, able to prioritize, and collaborate with cross-functional teams in both service, equipment sales, and the distribution center
* Strong verbal and written communication skills, with the ability to deliver messages to stakeholders at different levels inside and outside of the organization
* Be customer oriented, able to understand customer needs and prioritize them accordingly
* Show good level of empathy while enforcing company policies and strategic directions
* Be self-motivated and willing to take action while coping with varied workloads
* Must be able to work independently with detail orientation and have excellent organizational, interpersonal, verbal and written communication skills
* Ability to manage multiple priorities with flexibility in a fast-paced work environment
* Have a positive attitude and a strong commitment to customer service
* Proficiency at Microsoft Office, including Word and Excel, a plus
**Quincy People & Culture**
Quincy employees are resilient and like to be challenged. We welcome new ideas and we are ready to challenge the status quo when it comes to solving problems. Our working environment is diverse, collaborative and moves at a fast pace. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed and rewarded.
Our values are important to us theyre who we are, what we do and how we deliver the best experience to our customers, our organization and our community. Our commitment to the values of reliability, courage and resilience supports us in achieving our mission and they fuel our company vision.
If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Quincy Compressor might be the place for you.
*Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.*
*Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call 251.###.####. Reasonable accommodation requests will be considered on a case-by-case basis.*