Job Details
The General Labor (Technician ) position is a career in field services in the property damage restoration industry. The position is primarily responsible for responding to emergency and property damaging situations. Our labor force is accountable for addressing the property and the customer with skill, knowledge, and professionalism. The position is accountable for preserving as much of the property as possible while working safely and efficiently on the job site.
Essential Functions/Responsibilities
* Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
* Survey damage within the property
* Evaluate and record damage to all items within the property
* Perform cleaning process for both contents and structural damage, as needed
* Removal of contents for cleaning or destruction. Pack outs and pack backs
* Demolition of structural damage to properties through the use of hand and power tools
* Clean up assigned job sites after demolition
* Perform initial site visits
* Conduct moisture inspections
* Set restoration equipment within guidelines
* Complete notes of assigned jobs in our primary operating system (RMS)
* Take photos of jobs assigned at start, completion, and throughout the process
* Responsible for maintaining assigned vehicles and equipment
* Responsible for unloading and reloading assigned vehicles with equipment
* Keep equipment clean and organized in the shop
* Responsible for unloading trash in assigned areas
* Responsible for recording your time and coding it to the job assigned
* Pass IICRC certifications as IICRC classes are offered
* Assist in the development of new hires through on the job training
* Hold our company's Vision, Values, Mission and 10 Serving Basics throughout job position
* All other duties as assigned
Competency - Knowledge, Skills and Abilities:
* Knowledge of technology (iPhone, iPad)
* Customer Service Skills
* Communication skills via phone and face to face
* Computer skills
* Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, Moisture Mapper, and additional systems as requested
* Ability to create documents
* Ability to answer and communicate with customers over the phone and face to face
* Ability to work independently
* Ability to work in a team
* Ability to complete work on multiple jobs within the same time frame
* Ability to participate in an on-call schedule
* Ability to work within hazardous environments safely
* Ability to safely operate hand and power tools
* Ability to operate a company vehicle safely
* Ability to represent the company culture through our Truth, Values, Vision, Mission, and 10 Serving Basics
* Maintain a level of confidentiality
Required Education and Experience
* High School Diploma or GED required
* Customer Service experience
* 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling
Preferred Education and Experience
* IICRC Certifed
* One or more years' experience within the restoration industry