Job Details
Do you have experience in managing multiple programs providing trauma-informed care, advocacy, and housing support to individuals and their families?
We are currently in search of a Director of Intake & Residential Programs for the District Alliance for Safe Housing (DASH).The position is full-time, hybrid basedin Washington, DC. This is a Permanent assignment.
ORGANIZATION: District Alliance for Safe Housing (DASH)
LOCATION: Washington, DC- Hybrid
POSITION TITLE: Director of Intake & Residential Programs
DURATION: Full Time
SALARY: $90,000/annual
Is This Your Dream Job? The Director of Intake & Residential Programs provides strategic and problem-solving oversight and supports the design and implementation of DASH's intake services and residential programs. This senior management position ensures that the Intake and Residential Programs teams follow the DASH model and adhere to grant agreements at all service levels.
Our Ideal Candidate:
- 6+ years of experience in nonprofit program management
- Experience in domestic and sexual violence survivors
- Knowledge of housing navigation
- Experience managing budgets & grant performance
- Experience building & managing partnerships
- Trauma-informed, Compassionate, and Mission-driven
- Understanding of cultural diversity, family violence, and hard-to-reach or resistant individuals and families
- Initiative-taker and able to juggle multiple priorities in a fast-paced environment
- Bachelor's degree in psychology, social work, human services, or related field
- Master's degree preferred
- COVID-19 vaccination required
How You Will Spend Your Day:Program and Service Oversight and Management (60%) General
- Develops and maintains program workplans to ensure program delivery and data reporting for DASH-owned Intake Services and Residential program (Cornerstone) and all supporting partnerships.
- Partners with the Finance team to build and manage the Intake team's and Cornerstone's program budgets, completes periodic reforecasts as needed, oversees programs expenses within their approved budgets and grant awards, and provides monthly reports to the Executive Team on budget performance.
- Triages and serves as a leader in solving programmatic escalations, including survivor grievances, difficulties with program partners, resident program non-compliance, and program exits.
- Oversees and regularly reviews the implementation of program policies, procedures, and best practices, working with DASH Executive and Senior Leadership teams to ensure compliance and continuous improvement.
- Identifies and addresses gaps in knowledge, skills, resources, and partnerships to strengthen program delivery, including wellbeing supports.
- Creates transparency around and fosters understanding of program policies, procedures, workplans, and budgets. Provides guidance on program policy interpretation and implementation.
- Ensures staff consistently apply the DASH model and program policies and procedures for effective service delivery throughout DASH's programs and services.
- Understands all grant requirements and ensures program and service delivery balances grant requirements and DASH's trauma-based, survivor-informed values. Ensures program and service compliance with federal, state, and local confidentiality and victim services laws and regulations.
- Works in partnership with senior leadership, program management, and program staff to support detailed recordkeeping and ensure the accuracy of files, fostering an organized and transparent system that facilitates efficient retrieval and utilization of essential information.
- Ensures staff rigorously maintain financial safeguards and uphold internal controls.
- Collaborates with the Deputy Chief and Chief Financial Officer; Senior Director, Programs; and Manager, Monitoring, Evaluation & Reporting to support the development and implementation of standardized data collection and impact assessment tools, processes, and procedures across DASH programs.
- Contributes to the development of programmatic reports and data reporting, ensuring accurate and timely dissemination of information to internal and external stakeholders. Collaborates with program staff to analyze and present data.
- Works in partnership with the Executive and Senior Leadership teams to ensure that data-related program requirements for protecting sensitive data are clearly defined, communicated, understood, and considered part of operational prioritization and planning.
- Regularly collaborates with the Executive, Senior Leadership, and Senior Management teams, and program staff to identify recommendations to continuously improve programs. Leads and oversees the implementation of recommendations as identified.
- Provides strategic and operational input to the development of new program initiatives and the expansion of existing programs.
- Supports the monitoring and evaluation of DASH's programs to ensure alignment with DASH's goals, industry best practices, and legal requirements.
- Ensures audit readiness of program budgets and portfolios.
- Models DASH's standard of understanding, sensitivity, and responsiveness to cultural differences in the organization's service and employee population.
Intake
- Works in partnership with the Senior Director, Programs to support the management of technical assistance requests, including information requests, consultations, strategy development, referrals, and resource sharing from domestic and sexual violence (DV/SV) service programs, federal and government agencies, employees, partner organizations, and community-based organizations.
Residential Programs
- Coordinates with the Executive Team and Cornerstone's Property Management team to ensure successful program delivery and building coverage.
Resource and Partnership Management (15%) - Liaises with DASH teams to coordinate internal and external program referrals.
- Manages, liaises with, and provides programmatic technical assistance to program and property management staff for escalated and nuanced resident needs.
- Conducts and coordinates outreach efforts to identify partnerships and foster collaboration with other service providers and community stakeholders.
- Coordinates and supports organization and delivery of program and volunteer activities and events for program participants.
- Maintains relationships and collaborates with Memorandum of Understanding (MOU) program partners, landlords and property management companies, volunteer groups, and culturally specific outreach centers to organize survivor-centered activities for participants. Develops and maintains relationships with other domestic and sexual violence service providers and key partners in job training programs, property management, education, and similar fields.
- Attends or ensures DASH representation at funder and community partner meetings, and events to facilitate programs and DASH visibility throughout the region.
- Ensures team members regularly seek out and update contacts and resources.
Leadership and Team Management (25%) - Supports DASH's strategic planning efforts, including collaborating with executive and senior leadership to develop and implement program strategies aligned with organizational objectives.
- Supports DASH on resource development and grant applications to support the Programs portfolio.
- Supervises and supports teams. Delegates work streams effectively, fostering professional growth and motivating and holding team members to a high standard of excellence and accountability.
- Attracts, develops, coaches, and retains high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance. Supports staff to develop problem-solving skills and lead team brainstorming to respond to nuanced and individualized cases.
- Ensures staff understand how to implement their work according to the model of voluntary service and trauma-informed practice for clients, the DASH model, and grant requirements. Ensures staff consistently apply the DASH model and organizational policies and procedures for effective service delivery throughout programs.
- Identifies departmental training needs and consults with People & Culture to find or develop appropriate training resources.
- Contributes to the development of training sessions through DASH Academy, DASH's in-house, signature professional development institute for staff.
- Oversees timely recruitment processes and completion of new hire documentation for the Programs department before presenting top candidates for Executive approval.
- Fosters a collaborative and innovative program culture that encourages continuous improvement and learning.
We'd love to hear from you! If this sounds like the job for you, we would love to help make that happen. Please apply using the link below.
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Careers In Nonprofits and our other available opportunities and workshops, please visit our website at www.careersinnonprofits.com.
Careers In Nonprofits is an equal opportunity employer. Empowered by the #ILoveMyJob mission, we celebrate diversity and are committed to creating an inclusive work environment within the nonprofit sector.
Due to the high volume of applications we receive, we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client base. Please rest assured that we retain all candidate information for possible future matches, even if you do not hear from us in regard to your application in response to this ad.