Marina Attendant - Wilderness Resort

Requirements

Must be at least 16 years of age
Must have a valid Virginia Driver's License or ability to obtain within the first 30 days of hire, in addition to a satisfactory driving record
Friendly, outgoing, reliable and punctual
Professional appearance and attitude at all times
Responsible, safety conscious, and detail oriented
Knowledge of or experience with Jon Boats, Electric Trolling Motors, Paddle Boats, Kayaks, Stand-Up Paddle Boards
Knowledge of basic math; ability to handle money with accuracy
Requires good communications skills; capacity to understand/follow oral and written orders
Strong problem-solving skills
Self-motivated with the ability to work without supervision
Available to work a combination of weekdays, weekends, and holidays: daytime or evening
Ability to react calmly and effectively in emergency situations

Focus

Tasks, Duties

Perform tasks as directed by the on Marina Supervisor, Assistant Recreation Director, or Recreation Director
Assist guests in rental of equipment at Marina or Beach
Ensure guests are properly filling out liability forms needed to participate in desired activity
Handling money and making correct change for rentals or redeeming online vouchers
Learning and using our point of sale system to enter participation/rental statistics and online vouchers
Comfortable instructing guests on Marina rules, safely using the equipment
Assist in maintaining cleanliness of the Marina/Beach and surrounding area as needed
Maintain equipment and its cleanliness by following safety protocols
Transport equipment with boat trailer if needed
Interact in a professional and courteous manner while supervising youth and adults participating in activities
Receiving and resolving guest complaints
Handle minor maintenance issues as they arise at the facility
Performs other duties as requested

Communication/Team Involvement

Communicate with team members to increase productivity
Alert Supervisor/Assistant Recreation Director to any issues that may require attention
Provide assistance to the on duty shift supervisor, Assist Recreation Director and the Recreation Director as needed
Participate in the feedback loop that includes staff members at all levels to underscore the resort's team-oriented culture
Requires good communications skills both orally and written; capacity to understand and follow oral and written orders
Ability to provide a great customer experience; resolve customer inquiries and complaints in a timely manner; ability to handle reasonably necessary stress
Ability to accept and adjust to constructive criticism
Ability to establish and maintain effective working relationships with fellow employees, supervisors, and public

Decision-Making, Judgement, and Initiatives

Professional Development and Mentoring

Physical Requirements:

Tasks require thorough perception and judgement
Tasks involve physical effort, i.e. standing, walking, and frequent light lifting (5-10 lbs.); somewhat frequent heavy lifting (20-80 lbs.); frequent heavy pulling/pushing (200 lb.) of 14' aluminum Jon Boats in and out of the water; minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment.
Some tasks may involve extended periods of sitting, standing and walking
Ability to work in an outdoor setting daily for an extended period

Core Responsibilities

1 Ability to provide a great customer experience; resolve customer inquiries and complaints in a timely manner; ability to handle reasonably necessary stress
2 Maintain a professional appearance and attitude at all times
3 Assist guests in rental of equipment at location scheduled
4 Ability to enforce safety rules for facilities and activities
5 Assist in maintaining cleanliness of the resort amenities and facilities as needed

Wilderness Resort

05/08/2024

Spotsylvania,VA