Job Details
Title: Datacenter Operations Technician
Location: Palo Alto, CA
Duration: 6+ mos
SUMMARY:
We are currently looking for an experienced, customer focused, energetic & detail-oriented individual to join our client's evolving Data Center (DC) Operations Team. DC Operations technician is a crucial role in our day to day DC operations contributing towards stability & uptime of the DC environment,. This is a front line responder role for any hands-on requirement in the data center supporting assets hosted by various teams within the company.
RESPONSIBILITIES:
- Perform hardware rack & stack and OS installs
- Provision layer 1 network connection and perform basic level testing to confirm first hop connectivity
- Help maintain safe working environment by implementing industry standards - to the greatest extent possible - for new deployments and retrofits.
- Supporting power distribution and ensuring proper cooling of IT Infrastructure equipment.
- Cabling of high performance networks, while ensuring proper cable management and maintaining airflow.
- Able to perform intermediate level remote hands role in troubleshooting of hardware, OS & network issues
- Coordinate vendor visits for project & part replacements
- Track & maintain logs for hardware arrival & dispatch in/out of the data center
- Label & document data center assets in a centralized location and keep it up to date
- Keep track of rack level space & power utilization and capture data in a centralized location
- Perform daily visible inspection and proactively inform issues to the relevant asset owners
- Responsible for managing hot spares for all production hosts & services
- Responsible for managing stock of basic day to day use assets like cables, connectors, labels, cables ties etc..
- Help maintain hardware warranty and support level agreements for production hardware
- Responsible for creating and maintaining detailed and comprehensive documentation and diagrams.
QUALIFICATIONS:
- 2-3 years of experience working in a complex mission critical data center environment
- Proven self-starter
- Experience managing hardware install, troubleshooting & parts replacement tasks
- Should have intermediate level knowledge of networking concepts, topology & protocols
- Should have experience in creating & maintaining setup diagrams, system hand-over, inventory & spares management documentation
- Should have intermediate level system admin skills in managing Windows & Linux systems
- Regularly lift and or move items up to 40 pounds and participate in group lifts for heavier items
- Push or pull heavy objects into position
- Work in a noisy environment
- Available for off-hour & weekend maintenance activities.