Job Details
Hotel Front Desk Attendant Topeka Plaza Hotel at City Center Topeka , KS US Posted 58 minutes ago Topeka Plaza Hotel at City Center We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Youll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities
* General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
* Field customer complaints when necessary
* Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
* Communicate with housekeeping to make sure guest rooms are ready
* Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Qualifications
* Displays impeccable interpersonal, time management, organizational skills, and customer service skills
* Has experience answering telephone calls and troubleshooting stressful situations
* High school graduate, GED recipient, or equivalent
* Working knowledge of Microsoft Office and reservation management systems
* At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Topeka Plaza Hotel at City Center Come work at a great place, with a wonderful team! We have a lot of positions and you can find a great career in our hotel with the opportunity to advance.
Hotel Front Desk Attendant