Job Details
Center 3 (19075), United States of America, McLean, Virginia
Principal Associate, Process Manager
As a Principal Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Principal Associate, Process Manager will play a key role in delivering processes that impact the companys bottom line. In this position you will contribute immediately while strengthening your process management best practices.
We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.
**General Responsibilities:**
+ Day-to-day oversight of multiple operational processes required to manage tracking and governance of sharing data with external third parties
+ Serve as primary point of contact for business divisions seeking guidance on external data sharing requirements, processes and our internal system of record(s)
+ Identify process improvement opportunities and implement them through collaboration with Product Management, Technology, Business Risk Offices, and business division teams
+ Collect, analyze and measure process data to compile reports to senior leadership and executives; review data for process trends and gaps that may require additional review
+ Maintain formal process documents (e.g. procedures and diagrams), and document processes and project oversight materials (creating project reports, presentations, business cases, and diagrams)
+ Perform quality assurance checks on actions taken to ensure accuracy
+ Create and manage process communications targeting and tailored for various audience levels, including executive level communications
**Basic** **Qualifications:**
+ High School Diploma, GED, or equivalent certification
+ At least 3 years of Process or Risk Management experience
+ At least 1 year of Continual Improvement experience
**Preferred** **Qualifications:**
+ Bachelors Degree
+ At least 4 years of Process Management experience
+ At least 1 year of Project Management experience
+ At least 1 year of experience working with Product and Technology teams
+ Process Management training and certifications (Lean, Six Sigma)
**At this time, Capital One will not sponsor a new applicant for employment authorization for this position.**
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).