Job Details
Overview
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Responsibilities & Requirements
Patient Registration I position's major duties include, but are not limited to the following:
* Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
* Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
* Ensuring that payer sources and payment arrangements and options have been discussed
* Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
* Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
* Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
Preferred Qualifications
* Previous registration/medical office experience
* One year customer service experience
* Excellent written and oral communication skills
* Computer literate and very strong with Excel
* Ability to work collaboratively with team members