Job Details
ESSENTIAL JOB FUNCTIONS:
* Protects assets and maintains the integrity of the company using CCTV (Closed Circuit Television) and floor observations.
* Demonstrates leadership qualities.
* Provides a safe environment for our employees and guests.
* Assists the shift supervisor in the supervision and direction of Surveillance Agents in performing their duties and procedures of the company.
* Assists Supervisor in preparation of schedules and daily paperwork.
* Provide supervision and leadership in the supervisor's absence.
* Perform all duties of a Surveillance Agent when necessary.
* Operates all surveillance equipment, including, but not limited to, monitors, switchers, computers, controllers, and cameras.
* Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures, and internal controls.
* Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
* Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next.
* Will communicate information to security and other departments using radios and phones.
* Well-informed of daily facility hours of operation, promotional programs, and any other relevant valuable guest information.
* Anticipates issues that may arise and works to quickly resolve them.
* Provides a warm farewell and thanks guests for visiting.
* Promotes Caesar's and always projects Caesar's in a positive light to guests.
EDUCATION and/or EXPERIENCE:
* Previous supervisory experience preferred.
* A minimum of two years of casino surveillance or a combination of casino surveillance, Law Enforcement, or Loss Prevention/Security is required.
* A thorough working knowledge of all casino operations is required.
* Knowledge of table games and how to identify cheating.
* Must possess excellent customer service, communication, organizational, and writing skills.
* Must have a working knowledge of Virginia Lottery gaming regulations.
* Must be 21 years of age.
* Must be able to work any day of the week and any shift.
* Must have basic computer operational skills. Must be able to get along with co-workers and work as a team.
* Must present a well-groomed appearance.
* Must be able to formulate effective, understandable, well-written reports.
* Must be able to obtain and possess a VA Gaming License from the VA Lottery.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
* Must be able to sit or stand for long hours observing numerable CCTV screens.
* Must be able to work and maneuver in close quarters.
* Must be able to respond calmly in crisis and stressful situations.
* Must be able to see and, also, remember the specific details of incidents and persons.
* Must be able to lift up to 50 pounds.
* Must be able to operate the following equipment: Monitors, switches, computers, controllers, and cameras.
* Must be able to give court testimony when necessary and write detailed reports.
* Must be able to work overtime or change shifts on short notice.
* Must be able to read, write, speak, and understand English.