Job Details
WHOW WE ARE:
Stanton Norfolk Inc. is a division of Asian Americans for Equality, Inc. (AAFE) that manages the day-to-day operations of over 800 units of affordable housing across nearly 50 multifamily properties serving over 1,100 individuals and families in Manhattan and Queens neighborhoods, including Chinatown/Lower East Side, Flushing, and the Far Rockaways. Currently, Stanton Norfolk's portfolio is comprised of full tax credit / affordable properties, as well as commercial spaces as part of mixed-use buildings. We pride ourselves in providing a full breadth of management services to provide quality, safe, and affordable housing; maintenance; financial reporting; and resident relations.
Asian Americans for Equality (AAFE) is a 501 (c) (3) non-profit organization based in New York City. Founded in 1974 in Manhattan's Chinatown to advocate for equal rights, AAFE has transformed in the past four decades to become one of the city's leading housing, social service and community development organizations. AAFE advances racial, social and economic justice for Asian Americans and other systematically disadvantaged communities, guided by our experiences as Asian Americans and our commitment to civil rights. AAFE is nationally recognized as an innovative affordable housing developer and property manager; we have created and preserved more than 1,000 affordable rental units in Manhattan and Queens and provided over $400 million in mortgage financing for first-time homebuyers. Through our affiliate, Renaissance Economic Development Corporation, AAFE supports immigrant entrepreneurs, offering low-interest loans and training programs. From neighborhood offices in Chinatown and the Lower East Side (Manhattan) and Flushing and Jackson Heights (Queens) we provide an array of multilingual counseling and educational programs in support of low-income tenants, seniors and immigrant youth. AAFE strives for a more equitable city, through research, advocacy and grassroots community organizing.
JOB SUMMARY:
The Property Manager is charged with the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive responses to the concerns and needs of the tenants, environmental health and safety, and quality building services, in coordination and conjunction with the Owner's goals and objectives. The position coordinates the activities, vendors and staffing required for current and future needs of the building and operations.
The Property Manager must provide professional services to all tenants and ensure that the facility team & the management team are well coordinated to carry out the property management activities. The role utilizes available resources to maximize the efficient and successful operation of the managed properties in conjunction with the owner's goals and objectives under the supervision of the Director of Property and Asset Management.
RESPONSIBILITIES:
Facilities Management
- Ensures the day-to-day operations of affordable housing properties, including janitorial, life-safety, repairs / maintenance and tenant services are implemented and carried out in a manner consistent with the agency policies and funders / ownership directives and in compliance with NYC Housing Maintenance Code.
- Monitors contracts and reviews work, bids out work as needed, and ensures invoices match contract pricing.
- Supervises maintenance staff to carry out the maintenance programs relating to the interior and exterior condition and appearance of the properties.
- Provides a positive and prompt response to requests from building and occupants and for the implementation of ongoing maintenance programs, constantly assessing tenant needs and assuring maintenance issues are being solved promptly and to the mutual benefit of the tenant, owner, and the properties.
- Ensures that all maintenance documentation and reports are completed accurately and on time.
- Prepares, reviews, and gives initial approval and as needed all inventory budgets, (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) and the annual maintenance staffing budget, quarterly reforecast, and business plans.
- Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives.
- Responsible for the data collection, analysis and reporting of the building's energy consumption such statistical data as may be required to provide accurate and current assessment of facility management objectives.
- Responsible for hiring, training and motivating facility personnel. Responsible for the maintenance of positive staff relations. Conducts or approves performance evaluations for staff.
- Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to the property operational goals
- Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims as required.
- Ensures that all properties are compliant with Section 42 of LIHTC, Rent Stabilization Law, NYC Housing Code, regulatory agreements, and funders' agreements.
Supervisory Responsibilities: - Directly supervises the Property Management team of maintenance and resident services staff.
- Interviews members of Property Management team.
- Monitors individual team member performance and provides timely and constructive feedback.
- Identifies strengths of team members and plans assignments accordingly to maximize team performance.
- Maintains an awareness of training resources available and encourages the development of team members to achieve the operational goals of the company and the property.
- Sets and upholds high standards of honesty and follow-through for self and team members.
- Performs other related duties as assigned by management.
QUALIFICATIONS: - A minimum of 5 years commercial / multiple dwelling property, and/or property portfolio management experience required (with a 4-year degree); a minimum of 8 to 10 years of experience if no degree
- Ability to clearly and effectively communicate both verbally and in writing.
- Has a positive attitude and keeps a solution-oriented and customer-focused mindset at all times.
- Attention to detail and takes pride in quality of work.
- Professional in-person and with phone presence and etiquette.
- Ability to make informed decisions in a timely fashion and completes tasks/projects on time.
- Capacity to work with little to no supervision, using effective time management and organizational skills.
- Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors. Partners with team members to resolve issues and highlight opportunities.
- Takes a hands-on approach to any necessary duties to ensure the job is completed.
- Familiarity with OSHA, fire safety, and regulatory compliance for commercial buildings and facilities in New York City.
- Certificate of Fitness (S95) or Fire Director Certificate
- Breadth of experience in leasing, construction, engineering and all facets of property operation and building management is preferred
- Experience in facilities management, renovations, and experience in a skill trade profession (e.g. electrician, plumbing, HVAC) a plus. LIHTC Compliance Certification a plus.
- Strong computer and systems knowledge is preferred
COMPENSATION: Stanton Norfolk offers rich benefits, recognition, opportunities for professional growth and competitive salaries. The range for this position will be between $70,000 and $80,000. Salary offers will be based on the candidate's experience in similar roles.
EXPECTATIONS & HOW WE WORK: We believe that the people and the communities that we have the privilege to serve, deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. This philosophy expands to the way we manage our employees; motivating them to put their best foot forward. Managers are expected to:
- Performance Management: Be consistent with meaningful communication by meeting with individual reports on a bi-weekly basis and providing feedback, mentorship and training. Create an environment of open communication and shared ideas. Build and foster a sense of community at work.
- Motivate: Give recognition and praise to encourage your employees to be happy at work and creating a safe space for failure and learning from mistakes. Provide a clear vision. This is not just about action steps or deliverables, either, but communicating a clear vision of your department and company's future.
- Accountability: Hold yourself and others accountable. This means adhering to the same guidelines you set for your employees and taking responsibility for both team successes and failures. It also means ensuring you and your staff meet internal deadlines by submitting timesheets and forms on-time and by following company policies and procedures.