Job Details
Hotel Front Desk Clerk (7 am to 3 pm Shift)
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Youll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:
Bookkeeping: keep accurate records of all hotel guest account information
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Handle customer complaints as necessary
Communicate with housekeeping to make sure guest rooms are ready
Answer incoming calls and questions about guests needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Provide information about our hotel, available rooms, rates and amenities
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Manage online and phone reservations
Qualifications:
High school graduate, GED recipient, or equivalent
Working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Well-versed in taking telephone calls and handling stressful situations
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company:
We are an interior corridor hotel with about 5 5-minute drive from Kansas City International Airport.