Job Details
Overview:
Poker Shift Manager/Dealer
The Poker Shift Manager-Dealer is directly responsible for the daily operation of all Poker Department functions. Administers the operation of the Poker Department through the delegation of departmental duties to the Poker Room Dealers and cashier; ensuring the highest quality customer service exists, while ensuring game security and compliance with all policies and procedures. Maintain detailed knowledge of property events.
Responsibilities:
- Provides guests with an enjoyable and entertaining atmosphere by welcoming and greeting guests in a friendly and courteous manner, providing guests with assistance and information as needed, and thanking guests for playing.
- Seats customers on available Poker table and lets the Dealer know that there is a new player.
- Directs and runs the poker dealer rotation.
- Decides the mix and spread of the poker games.
- Controls the lists and seating for the games in progress.
- Oversees the banking functions involved in the running of a shift.
- Handles the jackpot payoffs during the course of a shift.
- Makes necessary decisions at poker games based on rules using good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
- Oversee the revenue procedures for the shift.
- Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage in order to efficiently and properly complete day to day tasks.
- Oversees the over-all cleanliness of the poker area.
- Monitors the cocktail service.
- Handles any customer concerns when necessary.
- Fills out appropriate paperwork.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Maintains security of all Poker games, monies and personnel.
- Remains alert to any unusual or questionable activity by Poker employees or gaming customers and takes appropriate action to correct the situation within established policies and procedures.
- Maintains close ties with targeted guests through personal contact by phone and in person.
- Maximizes Poker game revenue by distributing cards, facilitating wagers, performing cash and chip transactions from the table bank, and maintaining impress bank according to established procedures.
- Maintains game integrity by maintaining up-to-date knowledge of game procedures and house rules, applying procedures accordingly, informing players of rules as needed, and summoning Floor Managers for all game-related decisions.
- Communicates all pertinent information to Poker Floor Supervisor and the Poker Shift Manager as stipulated in departmental policies and procedures.
- Maintains adequate supply of poker chips by refilling poker table banks, selling chips to guests upon request.
- While working as a brush, coordinates Poker room seating by greeting guests, collecting cell phone numbers to notify players of availability of requested games, recording appropriate information on poker board, and notifying Floor Managers of table changes and seat lock-ups.
- Maintains the integrity of card control policy by properly suiting cards, checking for defects, matching cards, replacing cards as needed, and contacting surveillance and the casino cage as directed.
SUPERVISORY RESPONSIBILITIES:
- Keep department organized and communicate the structure of your area- including goals, role clarification, expectations, etc.
- Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
- Delegates responsibilities to the poker dealing staff.
- Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.
- Represents the Poker Department when dealing with other departments during the course of a shift.
Qualifications:
- Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams.
- Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
- Excellent interpersonal and communication skills.
- Ability to work efficiently, independently and cohesively, consistently producing quality results.
- Must be able to work a variety of schedules, long hours, evenings, weekends and holidays.
- Displays leadership qualities and the ability to serve both internal and external customers.
- Ability to independently manage multiple tasks in a professional manner.
- Ability to use good judgment in intense situations.
- Strong cash handling and counting skills.
- Computer literate in Microsoft Windows preferred.Bachelors or related degree preferred.
- 5 years casino experience; Poker Room experience preferred.
- Minimum age requirement is 21
What we offer you:
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.