Job Details
**Customer Service Representative**
Wilsonville, OR Job ID 2022-3938 # Positions 1 **Position Summary**
The inside Sales Representative reports directly to the branch manager and will be responsible for selling products to businesses, manufacturers, and individuals over the phone and at the Distribution Center.
* Provide prompt personal service to customers at walk-in counter.
* Builds and maintains customer relationships.
* Manage existing customer accounts.
* Handle inbound calls to convert to sales.
* Provide customer support regarding part numbers, pricing, and orders, etc.
* Introduce new products, product options, and help with replacement product.
* Prepares quotes for customers.
* Process customer purchase orders/orders by entering in WDS program.
* Bill customer accounts.
* Create bill of ladings using Transportation Insight and organize delivery paperwork for company deliveries.
* Coordinate shipment details based on delivery schedules internal and external.
* Investigate and resolve deliveries that are late, lost, or damaged for the customer.
* Coordinate and process returns.
* Reconcile cash to cash paid invoices.
* Perform other tasks or duties as assigned.
**Requirements**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.