Job Details
Effective Date: February 22, 2017
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Customer Service Rep - REMOTE POSITION page is loaded **Customer Service Rep - REMOTE POSITION**
**Customer Service Rep - REMOTE POSITION**
locationsLouisville, KY, USA - 5101 Jeff Commerce Drive (R005) time typeFull time posted onPosted Today job requisition idJR0056654 **McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**
The state of healthcare is complex, but our shared purpose isnt: Help people get the medicine they need to live healthier lives. CoverMyMeds solves medication access challenges for patients throughout every step of their journey through a unified brand that now encompasses RelayHealth, RxCrossroads by McKesson, McKesson Prescription Automation and CoverMyMeds.
Our combined experience spans nearly 90 years and together, were applying our expertise to solve some of the biggest problems in healthcare. We accelerate innovative solutions for problems like medication affordability and adherence in way that everyone wins from providers to pharmacies, payers to biopharma and, especially, patients. By combining automation and expert intervention, the company provides prior authorization, prescription decision support, specialty patient support, core adjudication network, patient assistance programs, clinical and behavioral adherence and patient empowerment solutions.
Were proud to be an integral part of McKesson Corporation and embody the shared and leadership behaviors of the greater organization.
We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.
*****Remote position** requiring 4 weeks on-site training (Louisville, KY) exceptions can be made for remote training if located more than 100 miles from Louisville, KY
*****Schedule** Must be available from 8:00am 8:00pm EST
**Key Responsibilities:**
* This position serves as the point of contact for customer queries and resolution.
* Provides customer services relating to sales, sales promotions, installations, and communications.
* Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws.
* May answer questions and provide prompt information related to potential concerns.
* Develops organization-wide initiatives to proactively inform and educate customers.
**Minimum Requirements:**
* High School Diploma or GED
* 1+ years customer service experience
**Preferred Experience:**
* 1+ years Call Center experience
**Required Skills:**
* CAREER LEVEL DESCRIPTION: This is a junior entry level position where the incumbent is not required to have related work experience.
* KNOWLEDGE: Limited understanding of technical aspects of job. Will learn job skills and become familiar with company policies through 'on-the-job' training.
* PROBLEM COMPLEXITY: Involves routine tasks of limited scope associated entirely with own role. Works on clearly defined tasks.
* MINIMUM EDUCATION & TYPICAL EXPERIENCE OR EQUIV.
* COMBINATION: Work is closely managed and reviewed regularly. Follows specific, outlined, and detailed procedures.
CAREER LEVEL: B1
**McKesson is an Equal Opportunity/Affirmative Action employer.**
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to ...@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
**Join us at McKesson!**
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient.
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