Job Details
Job Description: Crew Member
Position Overview:
As a Crew Member at Frisch s Big Boy, you will play a crucial role in ensuring the smooth operation of the restaurant and providing an exceptional guest experience. This position encompasses a wide range of responsibilities, including customer service, food preparation, cashiering, and maintaining cleanliness and sanitation standards. You will work as part of a team in a fast-paced and dynamic environment.
Responsibilities:
Customer Service:
- Greet guests in a friendly and welcoming manner.
- Assist guests in making menu selections and provide recommendations.
- Take accurate food orders and ensure timely delivery.
- Address guest inquiries, concerns, and complaints promptly and professionally.
- Ensure a positive and memorable dining experience for every guest.
Food Preparation:
- Prepare and cook food items according to standardized recipes and quality standards.
- Always follow proper food handling and safety procedures.
- Ensure all food products are fresh, properly stored, and meet quality standards.
- Assist in maintaining an accurate inventory of food supplies and ingredients.
Cashiering:
-Greet every guest with a smile, offers a sincere welcome acknowledging new and returning guests. Guide the guest through the menu while making suggestions.
- Operate the cash register and accurately handles cash, credit card, and electronic payment transactions.
- Process orders and ensure proper charging and itemization.
- Maintain a clean and organized cashier station.
- Provide guests with receipts and handle any necessary refunds or exchanges.
-Make Milkshakes and Hot Fudge Cakes.
Cleaning and Sanitation:
- Maintain cleanliness and sanitation standards throughout the restaurant, including Cashier area, dining areas, restrooms, and kitchen.
- Clean and sanitize food preparation surfaces, equipment, utensils, and tools.
- Follow proper cleaning procedures and ensure compliance with health and safety regulations.
- Dispose of waste and recyclables in designated areas.
Teamwork and Collaboration:
- Collaborate with team members to ensure smooth restaurant operations.
- Communicate effectively and proactively with team members and management.
- Assist team members in various tasks as needed.
- Contribute to a positive work environment and promote teamwork and mutual respect.
Requirements:
- Previous experience in the food service industry is preferred but not required.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced and demanding environment.
- Excellent customer service skills and a positive attitude.
- Basic math skills and the ability to handle cash transactions accurately.
- Knowledge of food safety and sanitation practices.
- Ability to follow instructions and work as part of a team.
Note: This job description is intended to outline the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, and skills required for the position. Duties and responsibilities may change or be assigned as needed to meet the evolving needs of the restaurant.