Job Details
**Four Hands**
**Customer Care Advocate (REMOTE)**
**Sales Operations - Las Vegas, NV - Full Time**
Our growing wholesale business is looking for a creative problem solver to join our team of Customer Care Advocates. We are looking for an enthusiastic individual who can listen to the customer service issues and offer a unique and innovative solution to each problem. A successful candidate in this role will be customer focused, have a passion for excellence, be an active listener, have outstanding communication skills, and maintain a sense of urgency in addressing customer needs.
**IN THIS ROLE**
* Manage responses to Customer Service-related inquiries ensuring that they are completed in a timely manner while providing exceptional customer service and maximizing the customer experience
* Work with the Sales Operations team and Account Executives to identify and analyze customer issues and provide and facilitate resolutions, i.e. process return authorizations, credits, and/or any other request to satisfy the customer issue
* Drive processes to provide continuous analysis and reporting of information related to Quality and Service Status; identify and implement process improvements for ongoing operational efficiencies
* Provide World Class Customer Service to Four Hands customers
* Maintain a complete understanding of the customer base, price levels, the order to cash process, order minimums and reorders for all customers, and shipping procedures
* Develop and maintain strong relationships with all Four Hands departments, providing exceptional internal and external customer service as needed
* Maximize the customer experience and operational performance by providing resources and technical advice to customers and working to convert customers to utilizing our website
* Work diligently to continuously improve the customer experience and processes within the organization
* This role will require traveling to Headquarters (Austin, TX) at least 4 times a year
* Responsible for upholding the Core Values and being a valuable member of the Four Hands Team
* Other tasks as defined by Management
**THE IDEAL PERSON**
* This role requires individuals who are fully vaccinated against COVID-19 as a condition of employment. Vaccination verification will be required by date of hire.
* 2+ years' of Customer Care experience
* Bachelors Degree preferred
* Advanced experience in Microsoft Office
* Excellent organizational skills and self-starter
* Ability to multitask and prioritize effectively and efficiently and stay organized and focused in a fast-paced environment
* Exhibit a friendly and helpful manner and be able to work well with others in a team environment
* Ability to make decisions and work independently
* Active and engaged listener, with the ability to communicate with various audiences clearly and concisely
* Ability to complete complex tasks in a timely manner
* Demonstrate intellectual curiosity
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