Job Details
Miami Family Law Group is looking to immediately hire a legal Intake Specialist!
Our law office is growing fast and were searching for a full-time legal intake specialist to help us succeed! Youll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on our clients lives excites you, start your application today!
Miami Family Law Group, PLLC is a family, probate, civil, and real estate law firm located in the heart of downtown Miami, Florida. We love helping people and assisting with their legal needs and are in need of an experienced Intake Specialist to join our incredible team.
Your job will be to receive incoming client calls, follow detailed scripts, fill out intake forms while talking to clients. You will need to set the tone and pace of your calls while maintaining a professional attitude and showing empathy and patience with potential clients.
Compensation will be based upon experience.
Responsibilities:
Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
Help foster prospective client streams by providing input into awareness and law firm partnerships initiatives alongside the marketing team
Set appointments for potential clients that meet our criteria to keep our lawyers schedules organized and grow our caseload
Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly
Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
Collect payments for appointments
Manage follow-up communications with potential clients via phone calls, emails, and text, as necessary
Run weekly and monthly reports for weekly/monthly leads, consultations, and retained Clients
Qualifications:
Previous legal experience a plus
Excellent and empathetic verbal and written communication skills required
High school diploma or equivalent required; Bachelors degree preferred
Skilled with Microsoft Office, especially Microsoft Excel
Familiarity with case management and CRM systems a bonus
Strong computer and data entry skills
Customer service or sales experience a plus
Bilingual (English/Spanish) a plus
About Company:
Miami Family Law Group is a distinguished law firm committed to providing exceptional legal services to clients throughout Florida. With a focus on probate, guardianship, and estate planning matters, we pride ourselves on our dedication to professionalism, integrity, and client satisfaction. Our team of experienced attorneys delivers personalized solutions tailored to meet the unique needs of each client, ensuring peace of mind and security for generations to come.
Learn more about our practice areas and services by visiting us on the web at
We look forward to reviewing your application. The interview process may include several interviews and a personality profile as we look for the best person possible to fill this position and for you to get to know us. We are dedicated to our professions and work hard to meet the needs of clients and look forward to finding the right person for our team.