Return Center Associate 1st Shift M-F

Job Details

The Belk Return Center Specialists are cross trained to be responsible for the Return, Problem Resolution, Cubiscan/VAS, and Auditing of Customer Returns. Also being able to perform all others functions within the RC as needed. The receiving/put-away, picking/pulling, packing, shipping, cycle counting, and slotting of merchandise in a Return Center

Job Functions

Essential Functions/Responsibilities:

PROBLEM RESOLUTION

• The role of the Problem Resolution associate is to conduct investigations into inventory discrepancies and resolve product issues that may arise within the fulfillment center.
• Identify, write-up, and correct inventory discrepancies within the fulfillment center
• Requires good abilities and attitude to solve problems and maintain customer service standards.
• Ability to plan and prioritize, problem solve and multi-task as necessary to meet customer demand in a fast- paced environment.

CUBISCAN

• Aid in identifying new items height, weight, width, length, and volume to determine the best location to store the item, in a location, within the Fulfillment Center
• Must be able to determine product put away type including VAS attributes
• Familiar with location size and types available
• Ability to decide of cubiscan's immediate requirements
• Must be detail oriented

AUDITORS

• Verifies customer order
• Packs merchandise accordingly/
• Creates required paperwork/packing slips
• Creates proper shipping label per order
• Places completed packed goods on shipping conveyor
• Keep work areas clean, perform good housekeeping

RETURNS

• Inspect returns from customers
• Process customer credits
• Prep items that can be resold for putaway

SLOTTING

• Facilitate movement of items from one bin location to another both physically and systematically
• RF Scanner & Problem Resolution Proficient
• Responsible for clearing targeted areas each shift and reporting out result
• Other Responsibilities:
• Follow any job related instructions as requested by department supervisors, managers and the Director of the facility.
• Ability to cross train in all production departments.

 Belk, Inc. & Belk eCommerce LLC

 05/06/2024

 Chattanooga,TN