Job Details
Pacific Coastal Airlines is seeking **permanent full time** **Flight Attendants** based in Vancouver. The ideal candidates will enjoy a dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individuals to start their careers with our company.
Pacific Coastal Airlines operates scheduled commercial and charter flights out of three (3) Airports - YYC International Terminal, YVR International Terminal and the Richmond South Terminal. We are uniquely positioned in our partnership with WestJet Airlines under our Capacity Purchase Agreement (CPA) under the banner - WestJet Link.
This position is for WestJet Link Flight Attendants, Vancouver base operating out of the Vancouver International Terminal, with the endorsement and expectation to dual qualify as a Pacific Coastal Flight Attendant operating out of the South Terminal. Dual qualification training will be conducted at the discretion of the Manager Cabin Safety and is a condition of accepting this role.
PCA and WestJet Link Flight Attendants are the ambassadors of our company. They are responsible for providing outstanding service to our customers, ensuring their safety and security above all else and honoring the passenger and guest comfort at all times. They must embody the Pacific Coastal motto "**People Friendly, People First**" and exhibit behaviors that respect our corporate values, professionalism, and diversity and service excellence.
Ideal candidates for this position brings excellent customer service skills and the ability to work in an ever-changing environment and 365 days a year, 7days a week possible 24 hour a day varying schedule. We are looking for real team players who are passionate about people and driven to the safe travel of all air travellers we fly.
* You are a true customer service ambassador and always enthusiastic to provide exceptional customer service.
* You are passionate about people and driven to provide a comfortable safe flying experience.
* You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability.
* You breathe safety and are able to learn and demonstrate how to utilize emergency equipment and conduct emergency training with verification of understanding through evaluation and examination.
* You consistently honor safety and security aspects of travel for our passengers, guests and your fellow crewmembers.
* You are a traveler and are flexible to be away from home any time, any day and any hour for extended periods of time without hesitation.
* You thrive in an ever changing and sometimes unpredictable environment.
* You are resourceful and you problem solve for fun!
* Flexibility is your motto!
**Job Descriptions:**
* Attend preflight briefings on details of the flight
* Ensure the safety, security and comfort of all passengers and guests at all times
* Ensure all safety equipment is checked prior to departure and monitored during the flight
* Greet passengers in a friendly and professional manner
* Explain safety procedures, demonstrate the use of emergency equipment, direct passengers in event of emergency
* Complete onboard announcements as required
* Provide onboard service of snacks and beverages, and ensure that all necessary supplies are on board
* Administer first aid to passengers or coordinate first aid efforts, when needed
* Submit reports on the cabin condition, as well as on any medical situations or events that may have occurred during the flight
* Honor and contribute to Pacific Coastal Safety culture and safety reporting
* Operate safety and emergency equipment including but not limited to fire extinguishers, galley equipment, communication and lighting equipment, oxygen systems and aircraft doors as required
* Follow and enforce standard operating procedures to ensure compliance with Pacific Coastal Airlines and regulatory requirements
* Other duties as assigned Cabin Safety Leadership
**Qualifications:**
* Previous Flight Attendant experience or training is preferred
* Customer Service experience (minimum 2 years)
* Valid Canadian Passport
* Must be able to obtain a Transport Canada issued Restricted Area Identity Card
* Excellent English language written and oral communication skills
* Health and wellness maintained for the physical demands of the position
* Must be comfortable working onboard single Flight Attendant aircraft and smaller cabin environments
* Must be able to work independently without supervision in many different environments and settings
* Must be 21 years or older
* Must complete an intensive initial training ground training, practical evacuation and emergency drills as well as first aid and live firefighting with successful passing grades that meet the standard of the Initial Training Program minimums with no exceptions
* Capable of lifting up to 50 pounds unassisted
* Capable of working long hours and working on feet for extended periods of time
* Able to travel away from home, any time, any day and any hour with a schedule that may change with very little notice
**Skills, Knowledge & Abilities:**
* Strong leadership & professional image
* Diplomacy and friendliness
* Ability to actively listen, empathize, ask questions
* Ability to remain calm under pressure and act decisively when dealing with stressful or high pressure situations
* Ability to manage conflicting priorities in a timely and professional manner
**Note:** Priority is given to applicants who have had previous Flight Attendant experience and/or training.
**Company Culture** : We honour our company motto of *People Friendly, People First* for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.
**Compensation** : We offer competitive compensation with long-term pay progression to recognize years of service as well as a company match Group RRSP for retirement planning.
**Health Benefits** : We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, AD&D, short-term disability, long-term disability, an employee and family assistance program, paid sick days, and paid personal emergency days.
**Travel Benefits:** We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their friends. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.
**Employee Programs** : We have employee recognition and reward programs, a "service milestone" recognition program and an online learning and development program.
Interested applicants please complete your job application by clicking on:
*Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.*