Job Details
Job Description:
Job Description: Ambassador, Hiring
Date Revised: September 4, 2019
Job Title: Ambassador, Hiring
FLSA Status: Non-Exempt
Type: Part-time/Full-time
Department: Operations
Reports To: Chief Scribe or Implementations Manager
The Hiring Ambassador's main function is to deliver high quality training to new scribe trainees in one of the following settings: established site, service recovery site, and/or implementation site. The Ambassadors are responsible for monitoring and coaching trainee's performance and expectations to ensure they have a solid grasp of the provider workflow and documentation. They will uphold the expectations and requirements of all trainees in terms of quality documentation, efficient patient flow, and compliance with the company's or client regulations. The Hiring Ambassador may be asked to assist with additional training activities as needed and determined by the manager and/or may be expected to train at several locations.
Duties and Responsibilities
+ Travel as necessary to complete training assignments
+ Responsible for the training phase of an employee's development
+ Conduct Classroom Training, Preclinical Bridge Training, and Floor Training
+ Provide guidance, counseling and mentoring during training
+ Assess scribe quality
+ Clearly define instructions and expectations to trainee
+ Ensure that each trainee's chart is free of major errors and complete. Provide feedback to correct any errors prior to forwarding to the provider for review and signature.
+ Teach scribe how to interact appropriately with providers and staff
+ Clearly communicate the progress of their trainees to your manager and proactively identify if a trainee is not meeting expectations
+ Facilitate provider on-the-job training by scribing on designated shifts with new providers to introduce the optimal provider-scribe workflow
+ Assist with departmental flow assessments, implementing site-specific best practices, and determining physician documentation preferences
+ Assist, as requested in creating training material in order to efficiently train employees
+ Utilize the company's best practices for training (e.g, benchmark utilization)
+ Conduct training audits and quality audits by observing scribe performance and provide feedback for improvement, if necessary
+ Assist with shift coverage as needed
+ Perform a variety of administrative tasks specific to the local facility
+ Attend calls and/or meetings with your manager
+ Comply with all governing laws and Company policies (including, but not limited to, privacy laws and policies)
+ Compliance with all facility, department, and Company procedures
+ Engage in ongoing learning to maintain competency
+ Assist in recruiting/hiring as needed to support the market
Required Education and Pre-requisites
+ 6+ months of scribe experience preferred
+ A typing speed of 50+ WPM preferred
+ Extensive knowledge of the intricacies of provider documentation
+ Thorough understanding of medical facility workflow, efficiency management, and nuances of medical documentation
+ Possesses excellent teaching skills and ability to present complex information to a variety of audiences
+ Empathic communicator with a knack for connecting with students
+ Proven ability to work with students to encourage them, challenge them, and acknowledge personal growth
+ Ability to assess students' abilities, strengths, and weaknesses
+ Excellent presentation skills
+ Possesses knowledge in lesson and curriculum planning skills
+ Communicate and interface effectively at all levels of the organization
+ Demonstrate exemplary work ethic and professionalism
+ Possess excellent verbal and written communications skills
+ Possess the ability to adapt to individual site needs
+ Possess strong computer skills - technologically savvy
+ Possess excellent organizational/project management skills
Training
The Hiring Ambassador is expected to have successfully completed the following requirements:
+ Scribe Classroom training and Final exam
+ Scribe Clinical training
+ Initial competency assessment
+ Facility-specific training
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be able to stand for long periods of time
+ Frequently required to stand, walk, sit, use hands, handle documents, bend and stoop as needed, and reach with hands and arms
+ Required to use a keyboard and computer regularly
Position Type/Expected Hours of Work This is a full-time or part-time position and hours of work and days vary Monday through Sunday depending on the facility contract and scribe hours needed.
Travel Travel is possible if working at implementation, expansion, or service recovery sites.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ScribeAmerica provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. In addition to federal law requirements, ScribeAmerica complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ScribeAmerica expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of ScribeAmerica's employees to perform their job duties may result in discipline up to and including discharge.
A Full Suite of Solutions for Better Healthcare Outcomes HealthChannels is a group of four distinct, highly specialized companies helping providers usher in the new era of healthcare. ScribeAmerica, QueueLogix, CareThrough and SoundLines collectively meet the full range of increasingly complex healthcare data and documentation needs, improving clinical outcomes through highly-skilled clerical support. The leader in medical scribes, patient navigation and back-office coding and billing coordination, HealthChannels trains and manages more than 22,000 employees across 50 states and three countries.