Job Details
** Housekeeping Houseperson**
**Job Category****:** Housekeeping **Requisition Number****:** HOUSE05100 Showing 1 location **Job Details**
**Description**
**ESSENTIAL SKILLS**
**Responsible to clean public areas, assist with laundry, linen and trash removal from guest rooms.**
- Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
- Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
- Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
- Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
- Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
- Ability to perform job functions with minimal supervision.
- Ability to work cohesively with co-workers as part of a team.
- Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
- Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.
- Ability to understand and carry out instructions in verbal, written or diagram form.
- Ability to understand Guests service needs.
- Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
- Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
- Ability to interact with people, particularly in resolving complaints and problems.
**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES**
- Keep work area clean and neat, free from dust and litter.
- Deliver clean linen to guest room attendants and linen closets
- Collect and deliver dirty linen to Laundry.
- Collect trash and recycling from guest room attendants carts and dispose of properly.
- Deliver all extra supplies to linen closets.
- Vacuum hallways, dust hallway pictures, tables, etc.
- Sweep and mop stairwells and service elevator landings.
- Sweep and mop vending machine areas and keeps machines clean.
- Lock all linen closets at the end of the shift.
- Collect dirty glasses and mugs and take to housekeeping for cleaning.
- Turns in all Lost & Found items following the standard procedures.
- Flips mattresses quarterly.
- Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Be a Team Player and encourage the teamwork attitude among staff.
- Attends department and inter-departmental meetings.
- Notify management of any pertinent information related to shift activities.
- Be knowledgeable in all hotel emergency procedures.
- Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
- Ensures total guest satisfaction.
- Follow supervisors instructions and performs other duties as directed or assigned.
**SECONDARY JOB DUTIES**
- Assists in the laundry to wash, dry and fold linens and terry.
- Assists with cleaning and organizing store room as needed.
- Cleans ceilings.
- Moves heavy furniture.
- Carpet cleaning.
**PHYSICAL REQUIREMENTS** Rarely less than 1% Frequently 34-65%STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.TWISTING/TURNING AT KNEES, WAIST & NECK: Frequently.LEG/FOOT USE: Occasionally.HANDLING/GRASPING: Constantly. PUSHING/PULLING: Frequently. Pushing carts and vacuums down hallways.SPEECH REQUIREMENTS: Occasionally required to speak to others in person and on the telephone.VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances. **WORKING CONDITIONS**Exposure to chemicals, noise, vibrations: Exposure to chemicals; may occasionally come into contact with blood borne pathogens, moderate noise conditions of a busy laundry with washing and drying equipment.
* Operation of equipment/tools/vehicles: Equipment to include laundry equipment, carts, cleaning tools such as mops, vacuums, dusters, etc.
* Safety Requirements: slip resistant shoes.
* HEARING REQUIREMENTS: Occasionally required to listen to others in person and on the telephone.
* LIFTING/CARRYING: Frequently lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.
* FINGERING/FEELING: Constantly.
* REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.
* CLIMBING: Occasionally climbs stairs and stepstools/ladders.
* STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.
* CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.
* SITTING: Rarely.
* Constantly 66-100%
* Occasionally 1-33%
* The frequency codes assigned in these job descriptions are:
Work is mostly indoors, protected from weather, but not necessarily inside temperature changes. Some work is outdoors.
**The Hilton Washington Dulles is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to ...@dulleshilton.com or call 703-###-#### to let us know the nature of your request.**
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)