Job Details
Call Center- Inbound-- Member Service Representative
**DuTrac Community Credit Union**
1 Positions
ID: 45018
Posted On 03/13/2024
**Job Overview**
Our mission at DuTrac is to be a trusted partner with our members to make a difference in their lives by working directly with each person to help them achieve their financial goals. Our staff provides excellent service to our members and builds long term relationships to make sure our members succeed in whatever those goals may be. As a Call Center Member Service Representative at DuTrac, you have the power to be the difference maker!
Integrity, Community, Engagement and Education are the qualities you will find in DuTrac's working environment. You will appreciate working in DuTrac's family- friendly culture that provides excellent opportunities for both personal and career growth while providing a competitive salary and benefits package.
Our call center staff take incoming phone calls from our members to assist them in answering questions about their accounts, as well as open new accounts, assisting them with account maintenance transactions and provide guidance to members in regard to products and services that help them achieve their financial goals. May periodically refer them to other departments as needed.
Qualifications include strong communication, sales and service skills. Must like to meet new people over the phone and cultivate a strong relationship with our members.
Responsibilities include:
+ Provide quality member service delivery by telephone.
+ Process member transaction requests.
+ Explain featues and benefits of deposit products and offer those products and services to members that will benefit from them.
+ Assist members with questions or complaints and resolve those issues whenever possible.
+ Provide follow-up with members as needed.
Find out more about DuTrac and all of our open positions at www.dutrac.org/careers and apply today!!
Hours are Monday-Friday 8:30am-5:30pm (one Friday a month until 6:00 pm) and every third and Saturday from 9:00am-12:00pm.
DuTrac is proud to be an Equal Opportunity Employer.
Primary Contact
225015
Human Resources
HR,
563-###-####
Phone
Phone
Phone
Fax
...@dutrac.org
Email
True
False
True
**Job Details**
Categories
Banking/Mortgage/Financial Services
Clerical/Office Administration
Customer Service
Sales/Service
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement
**Qualifications**
Education
High School/GED
Experience
1-2 Years
Company ID
988
Job REQ #
# Positions
1
Start Date
20240313
End Date
20240601
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DuTrac Community Credit Union
**About the Company**
DuTrac Community Credit Union is a financial cooperative serving over 50,000 individuals and families in a 34-county area throughout the local Tri-State region of Iowa, Illinois and Wisconsin. Our Credit Union is one of the largest in the state with over 1 Billion in assets - and consistently ranks among the safest and financially strongest in the nation.
We offer members a full line of consumer and commercial financial services ranging from savings and checking to credit cards to mortgages and more.
Our Mission: to improve the financial future of our members, communities and fellow credit unions by providing information, education, and superior service and products.
Our Vision: to be a trusted advisor and partner which excels in satisfying the evolving financial needs of members and the communities we serve.
Please visit our web site at www.dutrac.org to learn more about our financial cooperative.