Job Details
* Responds to inbound telephone inquiries in a Claims Contact Center.
* Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
* Provide customers with an explanation of the claim process.
* May authorize services such as roadside assistance and rental cars.
* Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
* Ensures all customer interactions are clearly and accurately documented in the claim file.
* Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
* Start Date: Monday, May 2, 2022
* Paid Training Hours: Monday Friday / 9:00am 5:45pm EST (9 weeks)
* Location: Virtual / Remote - Greater Grand Rapids Areas/Lower Michigan & Georgia Residents Only
* Strong verbal communication and listening skills
* Proficient in English written and verbal communication skills
* Assumes personal responsibility for actions
* Possesses flexibility to work in a fast paced, dynamic environment
* Possesses strong technical aptitude including the ability to master multiple windows simultaneously