Job Details
Responsibilities:
Who We Are:
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXMs vision to life every day.
SiriusXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.
How youll make an impact:
As a key member of the National Repeater Control Center (NRCC), you will monitor and operate a national broadcast network including collaboration with engineering and maintenance contractors pursuant to remedying operational issues.
What youll do:
- Responsible for monitoring, triage, and incident management of RF equipment, to include support for incoming calls, troubleshooting, coordination with vendors, and tracking of maintenance activity.
- Ensure timely/accurate documentation and escalation of network trouble tickets.
- Take the lead role in the generation, quality control and distribution of daily reports.
- Ensure that corrective actions and technical solutions are implemented in a timely fashion to restore network performance. This includes reacting to emergencies and making decisions within approved guidelines.
- Ensure compliance with company standards for the network and its operational health.
- Assist with the development and update of operation center procedures.
- Provide leadership for the activities of the shift.
- Assist with the development and update of repeater op center procedures
- Participate in tests and simulations, troubleshoot and solve problems, and monitor and verify the entire repeater network.
- Routinely utilize Windows operating system, Microsoft Office, Elastic, AWS coding/ functions, and network systems hardware.
What youll need:
- Associate's Degree in electronics or equivalent related degree, military training, or experience
- Experience in one or more of the following areas: communications network operations, computer network management systems, trouble management systems, and transmitter systems maintenance.
- Experience in RF systems operations, troubleshooting, and anomaly resolution.
- Must be able to support a 24-hour/7-day facility; able to work holidays, weekends, and occasional overtime
- Ability to project professionalism over the phone and in person.
- Interpersonal skills and ability to interact and work with staff at all levels.
- Excellent written and verbal communication skills, including spelling, grammar, proofreading, and editing skills.
- Ability to work independently and in a team environment.
- Ability to project professionalism over the phone and in person.
- Commitment to "internal client" and customer service principles.
- Willingness to take initiative and to follow through on projects.
- Strong organizational skills and attention to details.
- Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
- Experience with Elastic, OpenSource, AWS coding/functions is preferred.
- This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., Green Card Holder), Political Asylee, or Refugee.
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice