Job Details
To support our North America team we are searching for Personal Shopper based Texas.
WHAT YOU WILL DO
* Act as the point of contact and ambassador to Mytheresa's top clients
* Increase spend of individuals and develop customer loyalty through understanding customer's style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behaviour and preferences
* Develop one-to-one client relationships through regular communications, and refer to individual's order/ returns histories to enhance understanding of client base
* Grow spend of existing clients - ideally ensure that sales leads are identified, prioritized and executed
* Drive and participate in all acquisition opportunities
* Create and implement new selling ideas to ensure sales targets are met
* Implement an engagement program for new and existing customers who are part of mytheresa.com VIP program.
* Responsible for the Pre-Reservation four times a year
* Responsible to update the preference sheet/ profile of the customers
* Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
* Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers
WHO YOU ARE
* 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
* Proven record of being a self-starter
* Be passionate about our customers - have a true service and 'roll-up-the sleeves' mentality
* Love for fashion and technology
* Enthusiastic, innovative and creative
* Sales-driven
* Fluent in written and spoken English and ideally one other language
* Organized and detail oriented
* Great communicator
* The salary for this position is $68,000 / year.
WHAT WE OFFER
* Up to 32 days of holiday, depending on the length of service, starting with 28 days
* Language & e-learning courses
* Staff discount
* Discounted membership for selected sports platforms & gyms
* Individual support on mental health & well-being (e.g. compatibility work and family life)
* Social Day
* Employee Share Purchase Plan