Job Details
Description
JOB SUMMARY: Performs a variety of duties for the cleaning and maintenance of the clinic. The primary responsibility of the Lead Environmental Services Technician is to provide the highest quality of service to customers at all times. To fulfil these responsibilities, the Lead Environment Services Technician provides direction, training, and schedule coordination for a group of Environmental Services Technicians. The Lead Environmental Services Technician also performs the duties of an Environmental Services Technician cleans offices, bathrooms, lavatories, halls, food service areas, patient service areas and any other area that may need attention. CCC Little Rock Full-Time Position 3-11:30 p.m. Mon.- Fri.
- Provides quality customer service to customers by providing one-on-one attention to detail.
- Respond to calls for housekeeping issues.
- Contributes to team efforts; exhibits professionalism with customers, fellow team members, and others.
- Handles non-routine/complex situations regarding department tasks.
- Trains new Environmental Services team members.
- Monitors and oversees assigned areas to ensure assignments are being completed within a timely manner.
- Reports areas of concern to Director.
- Inspects and maintains equipment daily to ensure proper usage
- Cleans light fixtures, ceiling and vents, walls, furniture, windows and window coverings, floors and carpets, restroom fixtures, nurses stations, patient service areas, business offices, front lobby areas, and waiting room areas.
- Disposes of trash according to prescribed guidelines.
- Replenishes paper and plastic products.
- Moves furniture, supplies and equipment.
- Realigns furniture and amenities according to prescribed layout.
- Pushes/pulls cleaning cart or flatbed and carries buckets.
- Operates equipment such as vacuum cleaner.
- Maintains equipment and wears protective clothing as required by the work environment or safety regulations.
- Communicate daily with applicable CARTI staff on cleaning and scheduling.
- Complete Daily Task Sheet.
- Respond to guest queries and requests.
- Some travel to clinics for general cleaning as requested by management.
- Performs other duties as assigned.
Requirements- Participate in continuing education/training activities including monthly online training.
- Maintain a clean, neat, and safe environment for patients and staff.
- Ensure that supplies and equipment are stored in an organized and efficient manner.
- Demonstrate correct and safe technique in the use of equipment according to specific product information.
- Follow appropriate procedures for obtaining and returning or cleaning/disposing of equipment and supplies.
- Participate in economical utilization of supplies and ensure equipment is maintained cleanly and safely.
- Assist patients, family members, or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them courteously and respectfully.
- Answer and refer to telephone calls or other inquiries to ensure accurate and timely communications are facilitated.
- Identify yourself pleasantly and positively.
- Take responsibility for helping the caller.
- Assist in the orientation/training for new colleagues.
- Assist other colleagues in the performance of their assignments.
- Seek out opportunities to help rather than waiting to be asked.
- Consider the impact of your actions on colleagues throughout CARTI.
- Take directions and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless workflow.
- Demonstrate flexibility to perform duties wherever deemed necessary.
- Demonstrate ability to handle emergency situations in a prompt, precise and professional manner.
- Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
- Investigate and follow through on unusual orders or requests for service or information.
- Follow proper reporting procedures for actual or potential accidents and/or incidents so follow up and/or prevention can occur.
- Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
- Consistently evaluate work and determine if further steps are needed to meet board and client expectations. Take the initiative to redo inadequate or incomplete work, even if it is not yours.
- Ensure compliance with regulatory standards.
- Consistently demonstrate the ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary.
- Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of the company (education, organizing, housekeeping, assisting others).
- Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
- Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.
- Adhere to Administrative and departmental policies.
- Ensure that the company is operated in an efficient and cost effective manner by adhering to CARTI attendance policies as documented in the division's Attendance Policy.
- Demonstrate regular attendance and timeliness.
- Do not incur excessive overtime.
- Remain conscientious in regard to personal hygiene.
- Demonstrate adherence to the company Dress Code Policy
- Comply with policies and procedures concerning safety.
- Comply with the company's infection control policies and procedures including Body Substance Isolation (BSI) and the Exposure Control Plan which reflects OSHA Blood borne Pathogens Standard to ensure a safe working environment for self and others, if applicable.
- Demonstrate knowledge and understanding of all policies and procedures and the ability to reference them from appropriate sources.
- Demonstrate adherence and support of company-wide service standards as evidenced by observation and feedback from patients, family members, and other clients.
OTHER JOB REQUIREMENTS: Must have a reliable source of transportation.
SUPERVISORY RESPONSIBILITY: None
EDUCATION, CERTIFICATION, LICENSURE and REGISTRATION:- High school diploma or G.E.D. (required)
- Current valid Arkansas Driver's License
EXPERIENCE, KNOWLEDGE, SKILLS and ABILITIES: - Minimum of one year housekeeping experience required; preferably in a hospital or healthcare setting.
- Previous experience in a supervisory role within an Environmental Services department (preferred).
REASONING ABILITY:- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
INTERPERSONAL SKILLS:- Must interact and communicate both verbally and in written form.
- Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
- This position also may require frequent pushing and pulling of heavy objects and the ability to lift, carry, and move up to 50 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT:The work environment described here are representative of those an employee encounters while performing the essential functions of this job.
This position involves potential exposure to infectious diseases. Colleagues are offered appropriate vaccinations and safety training.