On-Site Tier 1 Dispatch Agent in Lake Mary, FL

Job Details

Position: Tier 1 Dispatch Agent

Location: 396 Rinehart Rd, Lake Mary, FL 32746

Terms: Full-time

Pay: $17/hr

Join Team Alorica

At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!

But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.

Job Summary

As a Tier 1 Dispatch Agent working with elevators, you will communicate between passengers, technicians, and inspectors during elevator entrapment events.

Responsibilities

Pay close attention to call details for accurate communication and resolution

Remain empathetic when interacting with passengers during entrapment situations

Maintain a quality result of 90% on calls and an error rate of less than 1%

Adhere to scripts and procedures

Meet weekly call metrics while maintaining a quality result of 90% on calls and an error rate of less than 1%

Document and efficiently report all entrapment events

Qualifications

High school diploma or GED

Strong computer navigational skills with multiple systems and screens

Excellent oral and written communication skills

Excellent listening/comprehension skills

Professional and courteous demeanor

Critical Thinking ability

Ability to handle fast-paced/high-volume calls

De-escalate situations as needed using strong empathy skills

Work Environment

Regular work performed in a climate-controlled, call-center environment

Ongoing usage of phone and computer systems

Physical Demands

Constant sedentary work

Benefits

Health, dental, and vision coverage/HSA

PTO

Optional daily pay or weekly pay

401K retirement plan

Leadership programs

Paid training and tuition reimbursement

Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies

Employee assistance program

Additional voluntary benefits

Next Steps

1. Place an application

2. Complete your online assessment

3. Our team will review your application

4. If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

 Alorica

 05/01/2024

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