Job Details
JOB BRIEFThe Checker's main job responsibility is to checkout customers' purchases accurately and efficiently by recording the sale of all items, collecting payment for items, and providing a positive customer service experience for the customer.JOB DUTIES* Greet, assist, and thank all the customers in a prompt, courteous, and friendly manner.* Checkout customer purchases using scanner/key board.* Assist customers unload their cart on conveyor belt.* Weigh certain items.* Type in product codes for items that won't scan or codes for weighable items* Able to recognize different products from various departments.* Clean/maintain check stand area.* Keep work area free from safety hazards and report any hazards found to management.* Determines cash back transactions and verifies change to be given is correct.* Completes necessary paperwork for opening and closing procedures.* Count money for periodic pickups.* Obtains change before running out.* Sack customer's groceries as needed.* Knows all forms of payment including food stamps, WIC, credit cards, debit cards, checks or cash.* Orally communicate with customers and co-workers on products, prices and method of payment.* Deals with upset customers and notifies the appropriate person to resolve conflicts.* Understands the procedures for directing customers in obtaining refunds, returns, or exchanges.* Discreetly notifies managers of items needing attention.* Deals with multiple customers professionally.Secondary Job Duties:* Keep bag racks filled and maintained.* Put up discarded or returned merchandise.* Stock front end candy, gum and tobacco products.* Return carts to corral.* Present favorable impression in dress, personal hygiene and business attitude.* Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.* Other duties assigned by management.QUALIFICATIONS* Prefer a minimum of High School diploma or GED equivalent, some college would be helpful.* Demonstrate basic math skills to give change or count down till for pickups.* Excellent customer service skills.COMPETENCIESNever- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%Physical Demands:* Occasionally - Carrying up to 35 lbs., stooping, kneeling, and crouching.* Frequently - Walking on tile/concrete, balancing, bending, pushing up to 35 lbs, talking, and smelling.* Continuously - Standing on tile/concrete, pulling up to 35 lbs., lifting up to 35 lbs., reaching above waist/overhead, seeing, hearing and manual dexterity.Safety Risk Factors:* Occasionally - Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, sprays, and hazardous cleaning solutions.* Continuously - Twisting of back and neck.Other:* Working environment involves inside with controlled temperatures. ?* Varied, irregular schedules.