Job Details
Client Support Specialist I page is loaded **Client Support Specialist I**
**Client Support Specialist I**
locationsMeridian, ID time typeFull time posted onPosted Yesterday job requisition id2021-06244 *******If you are a current FIB employee, please apply through the Career Worklet in the*** ***.*****
This position is located at our Meridian E Broadway branch.
**SUMMARY**
The Client Support Specialist I reports to The Client Support Manager in Nampa. This role is responsible for handling client interactions via inbound phone calls, chats, and email in a high paced and high production environment. Delivery of quality interactions to the client is of the utmost importance regardless of channel. The Contact Center mission statement is Delivering consistent, professional and quality experiences from one client interaction to the next.
**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following; other duties may be assigned.
* Supports both internal and external customer interactions in the level one queues including ATM/Debit, PIN resets, check by phone, and account transfers
* Daily incoming call volume expectations 70-90 (3-6 months post training period)
* Call observe scores 85% or higher
* Expected documentation logged in 360 View
* Successful completion of all required annual and compliance training.
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and/or EXPERIENCE**
High school diploma or general education degree (GED). 3 to 6 months in a relevant role. Experience in a call or contact center desired. Previous banking or lending experience desired
**OTHER SKILLS AND ABILITIES**
Skills and abilities to develop and maintain effective relationships, respond to inquiries and circumstances as necessary. The ability to tolerate stressful situations. Adapt to changes and remain alert of his or her work surroundings. Accuracy of written and verbal communication. Ability to maintain the correct balance between tact and firmness. Ability to identify the appropriate method and approach to call escalation to one of the designated representatives who maintain the knowledge to accurately and efficiently support the internal/external inquiries. Ability to actively seek out solutions from support materials provided. Ability to identify and communicate system/product performance issues. Participate in group huddles and provide necessary feedback when additional support materials are necessary. Keyboarding skills; speed and accuracy. 10 key accuracy. Basic computer knowledge and skills. Able to work independently. Conscientious and detail oriented. Able to comply with policies and procedures
**CERTIFICATES, LICENSES, REGISTRATIONS**
Valid drivers license is required. Ability to work in the USA.
**COMPLIANCE REQUIREMENTS**
As a condition of employment, any successful job applicant will be required to pass a pre-employment screening against the Limited Denial of Participation (LDP), GSA Excluded Party List System (EPLS) and Freddie Mac Exclusionary List.
**LANGUAGE SKILLS**
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
**MATHEMATICAL SKILLS**
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
**REASONING ABILITY**
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**WORK ENVIRONMENT**
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk and climb or balance.
The noise level in the work environment is usually moderate.
*******If you are a current FIB employee, please apply through the Career Worklet in the*** ***.*****
locationMeridian, ID time typeFull time posted onPosted Yesterday is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.
In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us (406)###-####, Monday through Friday, 8 am to 5 pm MST or email us at ...@fib.com.
***All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).***
E-Verify Notice or
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