Job Details
Effective Date: February 22, 2017
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Health Systems Field Service Representative page is loaded **Health Systems Field Service Representative**
**Health Systems Field Service Representative**
locationsUSA, PA, Nssia, PA, USAuifssia, PA, USA time typeFull time posted onPosted Today job requisition idJR0055159 **McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**
McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe one product, one partner, one patient at a time.
**Current Need**
Due to customer growth, we are seeking a Health Systems Field Service Representative to join our team. The ideal candidate will live in or near King of Prussia, PA.
**Position Description**
The Health Systems Field Service Representative will conduct service visits to customer locations. Duties include meeting with key contacts at group customer locations to reinforce McKesson value prop, facilitate on-boarding and initial customer location ordering, support key sales initiatives as directed by Strategic Account Director, manage utilization and formulary adherence, and support McKesson Brand and other product conversions. This position will also coordinate with Strategic Account Director to capitalize on incremental sales opportunities.
**Key Responsibilities**
*Service Calls to Health Systems Group Customer Locations*
* Execute service calls on health systems group customer locations as directed by Health Systems team.
* Reinforce McKesson value prop that has been sold to the corporate office to the group customer locations.
* Execute contract business case and account plans, detailing support and contractual requirements, opportunities, expansion strategies, required resources, decision makers and influencers, and insights into account.
* Drive the attainment of customer satisfaction indicators such as service level, financial objectives, quality, reliability and alignment and attainment of customer goals.
* Support customer on-boarding by making presentations to key people at customer locations during the first 30 days of the customers start date.
* Introduce new products to field locations as driven by product conversions and formulary changes directed by the corporate office.
* Educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office.
* Determine any customer satisfaction gaps at customer locations and resell value prop as needed.
*Sales Expansion*
* Sell products to locations as allowed by customer agreement and formulary.
**Minimum Experience**
Degree or equivalent and typically requires 2+ years of relevant experience
**Critical Skills**
* Direct customer service or sales experience
* High level of computer proficiency using MS Office applications, experience with Excel critical.
* Adaptive and solution-based service approach to working with customers/sales teams.
* Strong and persuasive communication skills, ability to influence and drive customer behavior to and predetermined objective.
* Strong consultation and communication skills.
**Additional Skills**
* Medical/healthcare experience preferred
* Experience with salesforce preferred
* Able to thrive in a dynamic environment and navigate organizational complexity and change
* Professional, engaging and confident demeanor, strong executive presence
* Detail oriented with good problem-solving skills
* Good reasoning abilities and sound judgment
* Ability to work autonomously
* Understand technology and customer ordering systems.
* Willingness to relocate for career growth a plus
**Physical Requirements**
* Significant amount of time performing computer and phone-based work is required
* Onsite customer location in King of Prussia, PA
* Must have a valid drivers license and clear driving record
**Education/Training**
HS diploma required. Bachelors degree strongly preferred or equivalent experience.
**Must be authorized to work in the US. Sponsorship is not available for this position.**
We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.
Meaningful Work
* Your job at McKesson will help millions of people get more from their healthcare
* We deliver medical supplies to healthcare providers that make a difference in the care and life of patients
* Help shape the future of healthcare in a meaningful career with a balanced life
Unique Benefits
* Parental leave for moms AND dads
* Wellness resources and rewards, such as gift cards, rebates, medical premium discounts and fitness tracking devices
* Superb training and leadership development for career growth
* Commuter benefits plans
Apply to join our team and help shape the future of healthcare!
**McKesson is an Equal Opportunity/Affirmative Action employer.**
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employ