Job Details
Job Description
Job Title Veterinary Technician Manager
Positions 2
Hire Type Direct Hire
Work Location Minneapolis
Applicant Eligibility USC, GC, EAD
Salary $ 66,000 Annual
Start Date Immediate Upon Selection
Required Experience & Competency
These positions will be responsible for each managing and directing the activities of half the department's 12-14 research veterinary technicians as a cohesive management team.
In addition to identical responsibilities for management and mentoring of veterinary technicians, each position will have different primary responsibilities within the Veterinary Services Unit.
This position will have primary management responsibility for the technical services program and diagnostic lab while performing a support role for the primary duties of the other position.
We additionally have a second position that will have primary management responsibility of clinical supplies inventory and order management, rodent health surveillance program, USDA species procurement and preventative medicine program, the controlled substance program, and pharmacy operations while performing a support role for the technical services and diagnostic lab programs.
The Veterinary Technician Manager will also facilitate training and cross-training of technical staff in collaboration with the Training Team as appropriate to ensure high quality and consistent veterinary care and service.
Job Responsibilities
The work duties for this position are complex and varied and will require the interpretation of technical and detailed guidelines, policies, and procedures. Analytical ability is needed to gather and interpret data and information to aid in making decisions regarding refining methods, processes, and techniques used to maintain high quality animal care and customer service. Innovation and critical thinking are an essential underlying part of the job duties described within this posting.
These positions will report to Senior Clinical Veterinarian
Required Qualifications
BA/BS degree plus at least 5 years of experience or a combination of related education and work experience to equal at least nine years.
Direct managerial experience of employees, >2 year in duration
Preferred
Direct managerial experience of bargaining unit employees
CVT certification
AALAS Technician Certification (any level)
Experience with regulations, guidance documents, and accreditation programs that are part of the research field (e.g. The USDA Animal Welfare Act and Regulations, The Public Health Service Policy and PHS Assurance, OLAW, The Guide, The Ag Guide, and AAALAC International Accreditation)
Excellent communication skills and experience working in a university setting with diverse staff, laboratory researchers and research models
Knowledge, Skills, Abilities
Possess communication and leadership skills needed to interact with veterinary technician employees, professional staff, technical and administrative staff, and animal care staff
Ability to work collaboratively with counterpart in making consistent management decisions
Ability to delegate appropriately as needed
Ability to work and think independently to produce quality work and to encourage the same quality work from employees
Interest in mentoring, teaching, and cross-training staff to promote professional growth of employees
A thorough knowledge of animal welfare regulations as described in the Preferred Qualifications
Working knowledge of generally accepted laboratory animal husbandry practices and the ability to work collaboratively with operations and husbandry supervisors and animal care technicians to promote advances in animal care
Excellent attention to details, analytical thinking skills, resourcefulness, ingenuity, project organization, and management skills
Computer skills necessary to learn and use current electronic systems and to adapt to new software programs as they are implemented
Experience with conflict management and the ability to deescalate difficult situations
Must be flexible, change-agile, forward-thinking, and motivated to succeed in 's mission
Duties/Responsibilities - Veterinary Technician Manager
50% - Direct supervision of the veterinary technician staff
Supervise and direct the work of up to 8 veterinary technicians
Plan training/cross-training of staff in collaboration with the Training Team
Ensure staff implement proper and consistent clinical care for all species & areas within
Create and maintain work schedules (including weekend/holidays) and work with team to cover work during call-outs
Provides performance feedback, both immediate and at annual performance reviews.
Mentor employees to further career goals and support continued educational and certification opportunities
Resolve HR issues for labor represented employees
Determine appropriate staffing levels and communicates needs with manager and counterpart
Coordinate personnel resources in collaboration with counterpart to cover needs of the department
Hiring manager for veterinary technician positions as needed
Co-lead the veterinary technician team in high level customer service
Interact and work with clinical veterinarians to refine case management and provide high quality laboratory animal medicine and care
5-10% - Clinical and Technical Duties
Expectation to be a working manager and help perform clinical case triaging, management, training and other technical duties when staffing is short
Weekend and after hours work may be possible
5% - Develop and maintain cross unit communication and relationships within
Maintain effective communication with the Operations and Husbandry teams
Identify areas for improvement for communication and bring ideas to managers and senior leaders
Provide mentorship to resolve conflict professionally without the need for escalation
5% - Other duties as assigned by the manager or leadership
Unique Duties/Responsibilities - Position 1
25% - Technical Services Program management
Maintain and further develop the technical services program
Coordinate the veterinary technician team to fulfill all requests for technical services
Identify appropriate individuals within to perform atypical services (e.g. vets, training staff) and allow veterinary technicians opportunities to train and develop these services in the future
Coordinate Diagnostic Lab services (both internal and external) including maintaining necropsy space(s) and diagnostic equipment
5-10% - Cross-trained to provide support and backup as needed for specialized services and programs
Rodent Health Surveillance and Quarantine programs
USDA covered species procurement and preventative medicine program
Supplies inventory program, ordering management, controlled substance program, and pharmacy operations
Unique Duties/Responsibilities - Position 2
25% - Oversight/Management of specialized services and programs for the Veterinary Services Unit.
Incorporate process improvements for each program with key stakeholders
Oversee the following programs and assign responsibilities to staff as appropriate in each area
Rodent Health Surveillance and Quarantine programs
USDA covered species procurement and preventative medicine programs
Clinical supply inventory and ordering management, controlled substance program, and pharmacy operations
Identify opportunities for other specialized programs to further refine and strengthen veterinary services
5-10% - Cross-trained to provide support and backup as needed for Technical Services Program and Diagnostic Lab services
Support the Technical Services Program in identifying employees to perform services
Support Diagnostic Lab services
Encourage opportunities for all staff to learn new techniques from subject matter experts