Job Details
Customer Service Representative - Work From Home After Training
Description If you are passionate about creating world class customer experiences and love problem solving, keep reading!
The Customer Service Representative is an integral part of our fast-paced technology company. In this position you will utilize effective communication, troubleshooting, and coordination to resolve customer issues and create raving SentriLock fans. *You will have the opportunity to work from home after completion of training.*
Our Customer Service Representatives earn between $13.25 - $15.00/per hour, based on experience, and are eligible for quarterly raises based on performance. As a Customer Service Representative, you will be a part of an amazing company culture. Here are some things our employees love about working at SentriLock: I love the inclusive atmosphere here; I feel my voice is heard and Im not just a number; SentriLock has a proven track record of promoting talent from within; SentriLock has career paths that provide insight on topics such as effective business writing and how to improve your overall health and wellness; the company culture is welcoming and inviting every single day; SentriLocks pay and benefits are great.
*The target start date for this position is March 7, 2022.*
**Essential Duties and Responsibilities**
**Deliver a world class customer experience through effective communication**
Answer customer calls in a timely manner and actively listen to concerns/requests
Provide customers with accurate information that will assist with their issue/answer their question
Create a personal customer connection with friendly conversation and empathize with their concern
Show your appreciation for the customers business and loyalty
**Deliver a world class customer experience through accurate and efficient troubleshooting**
Resolve customer issues with proven troubleshooting techniques
Escalate unresolved issues to the second level of support
Strive to make troubleshooting steps as effortless as possible for the customer
**Deliver a world class customer experience with effective communications with coworkers**
Accurately document each customer call so a coworker can reference if needed on a future call
Assist coworkers by sharing your knowledge offering tips and access to helpful resources
Show your appreciation when a coworker assists you or another team member
**Other duties as assigned**
Participate in projects assigned by manager
Maintain and follow ISO standards
Seek out and complete appropriate training, development and research
Knowledge of department processes
Support the mission, principles, and goals of the company
Requirements **Educational Requirements / Preferences**
High School Diploma or Equivalent - Required
Associates Degree - Preferred
**Experience Requirements / Preferences**
2+ years Customer Service based duties - Required
1+ years Call Center experience - Preferred
1+ years basic knowledge of mobile devices (PDA, MDA, Apple/Android products) - Preferred
1+ years Tier 1 Technical Support or Helpdesk - Preferred
**Other Requirements / Preferences**
Typing proficiency and skill to use a personal computer and multiple software packages
Attention to detail to ensure accuracy and quality of work
Excellent organizational skills and ability to multitask
High energy, positive attitude, engaging personality, and ability to communicate effectively