Job Details
**Product Support Specialist**
** Product Support Specialist**
* 2022-26966
* Benicia, California, United States
As part of a dynamic Product Support Team provide new and current product development, support, and technical training to internal and external customers that use Bio-Rads clinical immunology instrument systems and related clinical diagnostic assays. This position will require your strong communication, data analysis and interpersonal skills to lead complex complaint investigations.
**Responsibilities**
* Participate on cross functional project teams to bring leading edge products to market (clinical trials)
* Training field support and technical support personnel to support Infectious Diseases & Autoimmune/ Multiplex Testing
* Define coordinate, and/or solve complex assay problems that are beyond the expertise of the regional Technical Support Specialists
* Liaise with global support teams to ensure a positive customer experience with Bio-Rad products
**Qualifications**
* Life Sciences graduate, Bachelors degree or equivalent in Bio-Medical/Chemistry/Medical Technology/, or another appropriate scientific discipline. Licensed Medical Technologist a plus.
* Bioinformatics, strong data analysis and presentation skills
* 5+ years service or technical support experience in related field, or equivalent combination of education and experience. Teaching/ Training experience preferred.
* Experience resolving complex situations that require in-depth evaluations and assessments.
* Troubleshooting experience in hardware, software, firmware, methods and assays for clinical diagnostics
* Original thinking is often important in establishing temporary fixes when field resources are not readily available.
* Understanding of Good Manufacturing Practices, Good Laboratory Practices.
* Experience in the development of new products, assays in FDA or similar regulated environments.
* Strong written and verbal communication skills including technical writing and training
* Proficiency in MS Office Suite
* Ability to travel domestically and internationally (up to 15%)
**Vaccination Requirement:**
Due to the higher threat of more infectious and deadly COVID-19 variant strains emerging, Bio-Rad recently announced a new mandatory vaccination policy requiring its US employees to be fully vaccinated against COVID-19 as a condition of employment. Bio-Rad will make reasonable accommodations for valid exemptions based on disability, medical, or religious reasons. With this policy, Bio-Rad joins a growing list of companies that are prioritizing sound science and available facts to best ensure the ongoing safety of its employees and the community.
**About Bio-Rad:**
Bio-Rad is a global leader providing a broad array of clinical diagnostics and life science research products. With a team of more than 8,000 employees and a global network of operations serving our customers, we help people live longer, healthier lives.
Bio-Rad was founded over six decades ago and has continued to provide the healthcare industry with innovative and useful products that help life science researchers accelerate the discovery process and medical diagnostic labs obtain faster, better results.
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**Agency Non-Solicitation:**
Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. #LI-AK1
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