Job Details
Basic Job Functions:
Provide information and assistance to guests, members, and visitors to Sea Island. Coordinate resources to fulfill guest requests along with anticipating and/or identifying needs to achieve maximum guest satisfaction, while upholding and assuring compliance with all company and departmental policies and procedures.
Minimum Requirements:
* Excellent communication skills, both written and verbal
* Neat, legible penmanship, and writing skills
* CPR certification preferred
* First Aid certification preferred
* Proficient in Windows XP and Microsoft Office software applications such as: Word and Outlook
* Proficient with peripherals, copier, fax and telephone
* Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
* Exhibits the Sea Island Five-Star Behavior Standards with guests, members, and co-workers
* Must possess a positive attitude and be able to work with a variety of people and in cooperation with coworkers efficiently and effectively
* Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
* Ability to easily adapt to organizational and environmental changes
* Must be flexible to work early mornings, days, evenings, weekends, and holidays
* Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Tasks/Responsibilities:
* Graciously welcome guests and members to the Beach Club as they arrive
* Provide a warm and hospitable club environment to guests and members
* Ensure club privacy by checking Sea Island cards to verify date, membership category and identification
* Learn the names and personally recognize our regular Guests and Members
* Maintain high visibility in the Beach Club lobby/reception desk area
* Interact with members and guests in a host/hostess fashion, contributing to the overall ambiance that is welcoming and hospitable
* Directs and manages all telephone calls for reception desk
* Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area
* Assist members and guests by making knowledgeable recommendations and, as requested, follow-up with reservations and confirmation of a variety of services, including but not limited to transportation, sightseeing tour information, dining, activities, and all services provided resort wide
* Work with all resort departments to maintain maximum rapport and open communication channels to anticipate and satisfy member and guest needs and demands
* Provide our departing guests and members with a genuine thank you and invitation to allow us to serve them again
* Act to solve guest problems coordinating necessary efforts through the appropriate departments and consistently follow-up with guests to ensure proper actions and responses have been received
* Maintain log entries of each guest encounter so that all desk staff can have ready access to previous happenings
* Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have
* If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow-up on issues as needed (if computer access is not available give information to admin support)
* Maintain cleanliness and organization in all work areas
* Uphold appropriate departmental standards of quality/timing
* Uphold and ensure compliance with all company and departmental policies and procedures
* Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures immediately to supervisor
* Attend all scheduled employee meetings and bring suggestions for improvement
* Willing and timely execution of other duties as delegated by leadership
Physical Requirements:
* Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pul