Job Details
** Order Fulfillment Analyst**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO01432 Showing 1 location **Job Details**
**Description**
**Essential Job Duties:**
* Manage manage day to day order to cash activities involving customer service support of assigned accounts for Alphia manufactured product, including order entry, production and inventory reporting, and price accuracy.
* Work directly with Customers/Brokers/Sales by telephone, electronically or face to face.
* Assist in developing clear lines of routine customer communications by utilizing operational records and reports. Review and report on customer metrics, including attainment, fill rates, and on-time delivery and production scheduling.
* Obtain and evaluate all relevant information to handle customer inquiries, resolve issues thru partnership with broader supply chain and sales organization.
* Support customer service department activities, including but not limited to customer visits, customer engagement activities & trade shows where applicable.
* Work with sales personnel to coordinate account requirements, maintenance & updates as to daily running of the business. Assist with onboarding process with new items & customers as assigned.
* Identify opportunities for improved customer relationships & internal efficiencies by getting to root cause of issues, develop and implement solutions.
* Ensure that various departments within Alphia are apprised of new and/or revised customer product specifications & operational requirements.
* Travel as needed to visit with customers and attend trade shows.
* Work with confidential and propriety information. Ensure confidentiality is maintained.
* Other duties as assigned.
**Qualifications:**
* Education level: high school diploma and/or GED required. Bachelor preferred.
* Experience: One to Two years customer service, ideal if cross functional leadership included in experience.
* Develop and maintain interpersonal relationships, think creatively, manage risk, and the curiosity for continued growth in industry and within the profession.
* Proficient in MS Office software, especially Excel, Word, and PowerPoint
* Willing to work in a team environment and contribute to group goals.
* Excellent communication skills. Must demonstrate effective oral and written communication skills and the ability to work cooperatively with staff inside and outside the department.
* Ability to receive and provide instructions in a positive manner.
* Basic math skills to include ratios, percentages, addition, subtraction, etc.
* Demonstrated ability to handle multiple projects and details simultaneously.
* Ability to travel to trade shows and customer meetings frequently.
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