Job Details
Duties
WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Wage and Investment Service Centers Austin Accounts Management, Wage and Investment
Service Centers Brookhaven Accounts Management, Wage and Investment Service Centers
Fresno Accounts Management, Wage and Investment Service Centers Ogden Accounts
Management, Wage and Investment Service Centers Philadelphia Accounts Management,
Wage and Investment Service Centers Puerto Rico Accounts Management, Wage and
Investment Service Centers IDT/Victim Assistance - Field.
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
* Distributes and balances the workload among employees in accordance with established work flow or job specialization, assures timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy.
* Keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs that cannot be disposed of promptly.
* Estimates and reports on expected time of completion of work, and maintains records of work accomplishments and time expended and prepares production reports as requested.
* Instructs employees in specific tasks and job techniques and makes available written instructions, reference materials, and supplies.
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Requirements
Conditions of Employment
STANDARD POSITION DESCRIPTIONS (SPD):
PD95577
Visit the IRS SPD Library to access the position descriptions.
* Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-9 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service. Specialized experience for this position includes: Experience in the Correspondence Imaging System (CIS) and Accounts Management System (AMS) to follow processes and procedures for Accounts Management Identity Theft (IDT) adjustments and provide technical assistance as it relates to the various functional processes in Identity Theft Victim Assistance (IDTVA); Experience interpreting and applying the Identity Protection and Victim Assistance Internal Revenue Manual (IRM) to provide technical assistance; Experience applying the methods, precedents, and guidelines related to individual and/or business accounts and the specialization of the assigned workload to advise taxpayers of their rights and appeals procedures; Experience working, researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account. Servicing internal and external customers by identifying organizational functions, terminology, quality assurance techniques, and reporting requirements in order to coordinate workflow and resolve related problems; Experience assessing the performance capabilities of employees in order to assign work appropriately experience with organizational office operation, processing and procedures and administrative policies, to support the supervisor or to use when acting as supervisor; Experience utilizing inventory management procedures to control casework and conduct research.
AND
MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.
AND
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
AND
THIS IS A BILINGUAL POSITION: Applicants will be required to demonstrate proficiency in Spanish and English. You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.
For more information on qualifications please refer to OPM's Qualifications Standards.
Education
A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.
Additional information
* We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
* The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
* This is a bargaining unit position.
* Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m.; Mid Shift - Start and stop
times between 10:00 a.m. and 8:30 p.m.; Swing Shift - Start and stop times between 2:00 p.m.
and 1:30 a.m.
* Relocation expenses - NO.
* Alternative work schedule, staggered work hours or telework may be available.
* In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
* Cost of Living Adjustment (COLA) of 16.82 %could be afforded to you if you are selected for vacancies in PR.
Vacancies to be filled as follows. Please see location information above to find the street address, city and state for each of the Building Codes (BC):
* 18 vacancies in BC (TX1962)
* 16 vacancies in BC (TX0058)
* 4 vacancies in BC (CO1811)
* 14 vacancies in BC (NY0376)
* 18 vacancies BC (CA7462)
* 2 vacancies in BC (OR6728)
* 2 vacancies in BC (UT1428)
* 6 vacancies in BC (PA0809)
* 30 vacancies in BC (PR4070)
* 44 vacancies in BC (PR4064)
* 88 vacancies in BC (PR3930)
* 11 vacancies in BC (FL2476)
If the position(s) are no longer needed prior to the closing date, this announcement may be closed early. This is an open continuous announcement which will be used to fill vacancies in the locations listed as they become available for the next 9 months contingent upon funding and space requirements. Applicants must apply and/or update their applications by 11:59 pm ET at the close of the following cutoff dates to be considered: Cutoff date(s): 02/27/2024. This announcement may be amended to include additional cut-off dates within the 6-month period if needed, not later than 10 days prior to the additional cut-off date(s). Eligible applicants who apply by the initial cut-off date, will be referred in score order. If additional vacancies exist, remaining applicants will be considered in score order as needed. Selections from this announcement may be made no later than (NLT) 11/27/2024.
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