Job Details
Job Type
Full-time
Description
DISPATCHER - AIR AND GROUND
PARTNERS FOR LIFE. Partners - not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership , our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits.
Join our journey - we are going places and you are an integral part of that future.
Job Description Summary
Responsible for the following job shift role: Dispatcher - Air and Ground (Communications Specialist) to include call-taking and dispatching of ground and air resources. Receives, processes, and arranges requests for emergent and non-emergency medical transportation (rotor wing and ground ambulance). Ensuring the most appropriate unit is assigned in a timely manner; coordinates all aspects of the mission and monitors the location of all transport units at all times while maintaining safety as a priority. Collects and maintains accurate records of all information received via requesting personnel, aviation staff, transport crews and leadership personnel. This information will include pre and post-transport patient documentation and transport records. Responsible for appropriately initiating the Post Accident Incident Plan (PAIP) and following the established procedures. Responsibilities are accomplished and based on MedFlight's mission, vision, and values.
Minimum Qualifications
High School diploma or equivalent.
Current certification as Ohio EMT desired,
Current certification as an Emergency Medical Dispatcher (IAED EMD) desired or within three years of hire.
Certified Flight Communicator (CFC) certification must be obtained within one year of hire and must be maintained throughout employment.
Minimum of 2 years of previous EMS / law enforcement / critical care dispatching experience preferred.
Or minimum of 2 years of previous Helicopter Air Ambulance (HAA) and/or Fixed Wing Ambulance dispatching experience preferred.
Or minimum of 2 years' experience as a MedComm Transport Coordinator or Hospital Facilitator experience preferred.
Requires successful completion of the MedComm orientation program upon hire.
Ability to effectively multi-task.
Ability to verbally communicate clearly and precisely in stressful situations.
Determines own learning needs and seeks those skills to develop.
Proficient typing skills.
Ability to operate Computer Aided Dispatch (CAD), Emergency Communications Phone, and Radio Systems and critical communications application platforms.
Knowledge of medical terminology.
Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of MedFlight to the public.
Ability to work flexible schedule - rotating 12 hr shifts between day, night, overlap, weekend and holidays with occasional overtime.
Must be able to wear a telephone headset for an extended period of time.
Must demonstrate alertness at all times and be able to withstand high amounts of stress.
Excellent written and verbal communication skills.
Ability to multi-task and handle multiple projects at one time.
Ability to work well with all levels of staff.
Ability to work in an unstructured, non-routine environment.
Ability to work independently with minimal direction.
Good planning and organizational skills.
Excellent computer skills and Microsoft Office.
Ability to negotiate effectively.
MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.