Job Details
**Call Center Customer Service (20 hr)**
**Requisition #:** 445448
**Location:** Johns Hopkins Hospital, Baltimore, MD 21201
**Category:** Support Services (Services/Trades)
**Work Shift:** Rotating Shift
**Work Week:** Limited (20 - 29)
**Weekend Work Required:** Yes
**Date Posted:** Nov. 17, 2021
Join an amazing global healthcare organization!
Excellent compensation package!
Awesome benefits, including dependent tuition reimbursement!
**Requisition** #: 445448
**Location:** Johns Hopkins Hospital, 600 N. Wolfe Street, Baltimore, MD 21287
**Shift:**
Limited (20 hours/wk)
Rotating Shifts 5:00am - 9:00pm
Weekends Required
Non Exempt, NB
**Position Summary:**
Reports to the Nutrition Assistant Supervisor. Works independently and implements the nutrition meal plan as ordered by the physician and as planned by the clinical dietitian.
**Education:**
Requires high school diploma or equivalent.
**Required Work Experience:**
A minimum of 1 years customer service or call center experience in a hospital or healthcare environment is preferred.
**Knowledge, Skills and Abilities:**
Must be able to read and follow precise instructions.
Must be able to comprehend Hospital diets and menus.
Requires knowledge of Nutrition computer software and systems.
Requires excellent customer service skills to interact with medical staff, patients, family, and other Hospital employees.
Requires strong basic math skills and reading comprehension.
Requires analytical ability to determine patient adherence to nutritional plans and dietary restrictions.
Ability to learn and operate general office equipment.
Must be proficient with personal computers and be able to utilize the department software programs.
Requires flexibility to cross-train and subsequently cover multiple teams.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts including while at lunch or on breaks, and whether they are on or off campus.